Account Manager in Shepshed, United Kingdom

Account Manager

Location : Shepshed, United Kingdom

Job Family : Program Management

Job Type : Regular

Posted : Jan 28, 2025

Job ID : 53332

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Job Description

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We are a global leader in the research, design, integration, manufacture, certification, and lifetime service of flight control, hydraulic, fuel and inerting, fluid conveyance, thermal management, lubrication, and pneumatic systems and components for aerospace and other high-technology markets. We support the world’s aircraft and aero engine manufacturers, providing a century of experience and innovation for commercial and military aircraft.

Joining our team means, you are helping to deliver our purpose of ‘Enabling Engineering Breakthroughs that Lead to a Better Tomorrow. A career at Parker Meggitt offers boundless potential for professional and personal growth. You will work alongside the brightest minds in the world, help develop innovative technology and products, and contribute to our company’s goal of solving the world’s greatest engineering challenges.

We have succeeded in employing the top talent in the industry by focusing our hiring efforts on the individual, not the job description. If you are an inquisitive thinker with great ideas and a desire to succeed, we will find the perfect spot for you on our team.

Summary

Customer Account Manager manages, develops and maintains key customer account(s) as Parker Meggitt’s focal representative for Polymer Seals and Composites. By upholding Parker Meggitt’s credibility as a supplier of solutions, products, systems and services and establishing strong relationships at the key interfaces with the customer. Account Manager is responsible for maintaining the account(s) with the customer and for facilitating smooth and effective communications and transactions.

Responsibilities

• Provide excellent service and support to internal and external customers, developing and maintaining excellent relationships with customer, being the point of any escalation at all times.

• Ensure personal objectives and KPI’s are met, bringing any potential issues or risks to the attention of the Customer Management Team as soon as they occur in line with site KPI’s.

• Manage any major legacy manufacturing build project or account issue, implement a delivery recovery plan to satisfy the customer and avoiding further escalation.

• Operate cross functionally to find mutually beneficial positions between stakeholders to drive the success.

• Fulfil the role of effective “Team Player” supporting colleagues, sharing knowledge and undertaking other duties I tasks, appropriate to function, at the discretion of line management, to the benefit of the department and the company.

• Provide, progress and convert quotations for existing customers with-in the relevant time scales.

• Attend and host customer visits as frequently as deemed necessary.

• Ensure gap analysis is conducted to identify where orders that should have been placed and have not against platform and forecasts.

Qualifications

• Provide excellent service and support to internal and external customers, developing and maintaining excellent relationships with customer, being the point of any escalation at all times.

• Ensure personal objectives and KPI’s are met, bringing any potential issues or risks to the attention of the Customer Management Team as soon as they occur in line with site KPI’s.

• Manage any major legacy manufacturing build project or account issue, implement a delivery recovery plan to satisfy the customer and avoiding further escalation.

• Operate cross functionally to find mutually beneficial positions between stakeholders to drive the success.

• Fulfil the role of effective “Team Player” supporting colleagues, sharing knowledge and undertaking other duties I tasks, appropriate to function, at the discretion of line management, to the benefit of the department and the company.

• Provide, progress and convert quotations for existing customers with-in the relevant time scales.

• Attend and host customer visits as frequently as deemed necessary.

• Ensure gap analysis is conducted to identify where orders that should have been placed and have not against platform and forecasts.

What we offer

Parker Meggitt is proud to offer a competitive total rewards framework designed with our colleagues’ health, wealth and well-being in mind to help our employees balance a successful career. Our competitive package will include:

• Early finish on Fridays.

• Competitive rewards package.

• Career progression opportunities.

• Buy & sell holiday.

• Company shares scheme.

• Pension up to 10% company contribution.

• Employee Assistance Program for Health & Wellbeing.

• Employee Perkz – offering our employees discounts on a huge variety of goods and services.

• Income Protection.

• Employee Resource Groups.

• Volunteering day off.

  Parker Meggitt is an equal opportunity employer, and we are committed to developing an inclusive and diverse working environment. We believe that people from different backgrounds and beliefs define who we are as a business and that building a culture of respect and appreciation will give everyone the opportunity to recognise their full potential.