Account Manager Team Leader

Job title:

Account Manager Team Leader

Company

HiBob

Job description

About UsHiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we’ve achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 3000 midsize and multinational companies.Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively. Fast-growing companies across the globe such as Monzo, Happy Socks, Fiverr, and VaynerMedia rely upon Bob to help them create the best work experiences for their people.Come and be you with usBeing a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that’s bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we’re waiting with open arms. Come join us.About the role:In this role, you will manage, mentor, and lead a team of Account Managers, guiding them as they manage a portfolio of accounts in partnership with Customer Success Managers (CSMs). Your focus will be on driving upsells and renewals, ensuring our customers receive the best possible service and solutions.

• SaaS Account Management experience for B2B organisations
• Experience owning EU book of business with targets on expansions: Upsells & Uplift
• Experience managing an AM team
• Experience in accurately forecasting and hitting revenue targets
• A passion to learn the products’ functionality
• A desire to work in a fast-paced startup environment
• A strong work ethic, integrity and desire to succeed
• Executive reporting and ability to communicate effectively across the C-suite
• Experience working with Salesforce & Web-based technologies
• Experience with SFDC, Asana and/or ChurnZero – advantage
• An HR or HRM background – advantage
• Any other additional language proficiency – advantage

• Oversee a team of Account Managers, ensuring they provide exceptional service to our clients and meet their individual performance goals.
• Build and execute a QBR Growth plan – focusing on the top whitespace opportunities and path to quota attainment for each quarter.
• Set performance goals and conduct regular evaluations to ensure team members meet their targets.
• Prioritise ongoing training and development to improve the team’s skills and performance.
• Establish and maintain relationships with key stakeholders, multi-threading and strategic account planning.
• Work closely with customers to qualify need and pain, and present solutions to solve business problems and help our customers achieve their business goals.
• Become a trusted advisor providing tailored solutions that provide a positive, demonstrable ROI against key performance indicators.
• Become the customer advocate in HiBob, collaborating with our Product, Development, Marketing and Customer Success teams to prioritise customer needs to open up more opportunities for expansion and value realisation.
• Monitor and manage the daily activities of the Account Management team.
• Ensure the team adheres to company policies and procedures.
• Use CRM and Dashboard tools to track team performance and attainment of targets.
• Protect existing revenue streams, identify opportunities and risks.
• Assess client health and develop strategies to mitigate downsell and churn.
• Meet growth and retention quarterly KPIs through data-driven analysis, planning and execution.

HiBob is a village filled with amazing people and we’re especially proud of that. It’s a place where Bobbers can be themselves. We’re about fun, dreams, hopes and ambition, just as much as we are about precision, growth, and top performance. Becoming a Bobber means you’ll receive competitive compensation, benefits, and pre-IPO equity alongside all of this:

• Company share options plan – every employee can eventually become a shareHolder
• Cash allowance for health insurance
• Annual vision allowance
• Annual Headspace subscription and wellness benefits
• Travel support (cycle scheme and season ticket loans)
• Hybrid working from day 1
• Work from home allowance – to get your home office set up!
• Temporary remote work from anywhere in the world for up to 2 months (after 6 months of employment)
• Bob balance days – Enjoy a company-wide long weekend at the beginning of each quarter
• 2 Social Impact days per year for volunteering
• Awesome employee referral program- $2,500 for each successful referral with an additional ambassador programme
• Pension scheme auto-enrolment from day 1
• Fun company and team social events (locally and virtually with our global teams)
• We love birthdays – take the day off and receive a special gift

If this sounds like something you’ve been looking for, we’d love to have you. Come on, join our village!***Learn about ***BELONGING AT HIBOBOur success depends on our people, and we want HiBob to be a workplace where everyone can feel a sense of belonging and thrive, so we’re committed to being proactive at all levels so that our workforce reflects the communities in which we live, work, and hire.We are open to all talent. All qualified applicants will receive equal consideration for employment without regard to neurodiversity, race/ethnicity, colour, national origin, religion, gender, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class*(*US only).Please contact us if you’d like to discuss any adjustments to our process which might help you demonstrate your strengths and capabilities. We want you to bring the best of you. You can email or speak to the recruiter when they arrange a call with you.We will ask you to share some voluntary personal information as you apply. We want to have an opportunity to consider a diverse pool of qualified candidates. This information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. Please take a few moments to complete it. Hiring Managers do not have access to this information, and we will treat your information confidentially.

Expected salary

Location

Finsbury, City of London

Job date

Fri, 13 Sep 2024 22:06:17 GMT

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