Account Performance Manager

Job title:

Account Performance Manager

Company

Alma

Job description

1M€ turnover) and today 80% of our merchants still come from this segment. It is a strategic segment for Alma (and the small clients of today are also the big clients of tomorrow), thus, we need to maximise the volumes to make it a key performance driver in the long run.The Account Performance Management team (3 people today) has a key mission to drive the growth and ensure the retention of a pool of SMB merchants. Thanks to prioritisation criteria, our Account Performance Management team will contact specific merchants to close upsell opportunities or manage negotiations to avoid churn.On a daily basis, the Account Performance Manager (APM) will jump on calls with merchants (& write emails), optimise processes and highly collaborate with other teams (e.g. Product, Finance, Risk & Support) to constantly improve our solution and delight a long tail of merchants.About the missionAs a Account Performance Manager, your missions will be to:

• Deal with a pool of SMB merchants (Small & Medium-sized Businesses) with an at-scale approach
• Contact merchants with upsell opportunities and analyse their performance by digging into data to provide meaningful business insights and opportunities
• Share merchants’ feedback within the organisation to enable Alma to constantly better meet merchants’ needs
• Negotiation: contact at-risk merchants. Understand their needs and identify ways to address them to increase business performance and satisfaction

About youYour experience

• You have 1-2 years of relevant experiences (apprenticeships & full-time permanent positions uniquely) in similar functions
• Fluent in French and a full professional proficiency in English are obligatory. Fluency in Spanish will be a huge plus!
• You have strong communication skills
• You have a sales mindset and are at ease at picking up the phone to talk to new people
• You enjoy negotiations & taking up new challenges
• You have analytical skills/mindset and ability to dig into data to draw meaningful insights
• You are eager to constantly learn & improve our solution in collaboration with other internal teams

Your skills

• Sales & lively
• Autonomous, curious and proactive
• Client satisfaction and impact-oriented
• Doer mindset, at ease with getting the hands dirty
• At ease in a very fast-paced environment
• Well organised and structured

About the recruitment process

• Phone interview with Recruiter (30 mins)
• Remote interview with Hiring Manager (45 mins)
• On-site / Remote Business Case Study presentation (60 mins)
• On-site Final Interview with VP Sales (30 mins) & team coffee chat (30 mins)

Envie d’en savoir plus ?Rencontrez Gildas, Sales ManagerRencontrez Sarah, Risk Process ManagerDécouvrez l’entrepriseExplorez la vitrine de l’entreprise ou suivez-la pour savoir si elle vous correspond vraiment !Ils sont sociablesL’entrepriseFinTech / InsurTech300 collaborateursCréée en 2018Âge moyen : 32 ans40%60%Qui sont-ils ?At Alma, we are convinced that trade must be well balanced to be sustainable. Because finance has a key role in business, our mission is to put it back in its rightful place : at the service of merchants and consumers !That’s why we create financial products that empower merchants to sell more, and help consumers purchase better products while never encouraging them to get over-indebted.Our tech solutions are accessible to all, easy to implement, and that eliminate purchase friction.For merchants, our instalment and deferred payment solutions are excellent ways of increasing customers’ loyalty and satisfaction, as well as generating up to 20% extra sales revenues without any risk. and they generate an incomparable level of satisfaction with 64 Net Promoter Score.For consumers, the purchase experience is enhanced (4.7/5 on Trustpilot) and Alma helps them handle their budget easily. They pay later, Alma pays the merchants right away.We are the leader in France, on track to win the European market on the (very) powerful Buy Now Pay Later (BNPL) industry, as we’re now processing payments in 10 European countries. Over the past 5 years, more than 11 000 merchants have chosen Alma to be their innovative BNPL solution, and we have served over 2.7 million consumers.The team has grown from 2 to 350+ people, we raised a €210M series C early 2022 to help us accelerate further and Alma is already part of the Next40 ranking of the most promising French technology companies. And that’s only the beginning.Les avantages salariés

• Horaires de travail flexibles
• Télétravail de n’importe où
• Recrutement encourageant la diversité
• Formations sur le temps de travail
• Accès aux personnes à mobilité réduite
• Incentives à long terme

38Le lieu de travailBesoin de plus d’infos ?Vie d’entreprise, ambiance, réalisations… On a encore plein de choses à vous dire !D’autres offres vous correspondent !Ces entreprises recrutent aussi au poste de “Customer Service”.AlmaParisCDIil y a 3 heuresAXANanterreCDITélétravail fréquentil y a 4 heuresSpendeskParisCDITélétravail fréquentil y a 4 heuresGan AssurancesNanterreCDIil y a 5 heuresTomorroParisCDIil y a 12 heuresGenerali FranceSaint-Germain-en-LayeCDIil y a 13 heuresSauvegarderA proposNous rencontrerLa newsletter qui fait le tafUne fois par semaine, des histoires, des jobs et des conseils dans votre boite mail.Je m’abonneVous pouvez vous désabonner à tout moment. On n’est pas susceptibles, promis. Pour en savoir plus sur notre politique de protection des données,

Expected salary

Location

Paris

Job date

Fri, 26 Jul 2024 04:01:11 GMT

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