Job Posting

Important Recruitment Information for this vacancy

Job Posting closes: Open until filled.

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Agency Information: 

Laid out on a 78-acre campus, Larned State Hospital (LSH) is the largest psychiatric facility in the state serving the western two-thirds of Kansas with nearly 1,000 employees and the capacity to treat more than 450 patients daily, 24-hours a day, seven days a week. LSH is accredited by The Joint Commission (TJC) and certified by the Centers for Medicare and Medicaid Services (CMS).

https://www.kdads.ks.gov/state-hospitals-and-institutions/larned-state-hospital

About the Position

Who can apply: Anyone

Classified/Unclassified Service: Unclassified

Full-Time/Part-Time: Full-Time

Regular/Temporary: Regular

Work Schedule: 2230-0630

Eligible to Receive Benefits: Yes

Veterans’ Preference Eligible: Yes

Search Keywords: Call Center

Compensation: $16.56/hour

TEMPORARY additional pay of $2.50/hr. for every hour worked.

$1,000 Sign-On Bonus after 90 days of employment for any new hire.

• Salary can vary depending upon education, experience, or qualifications.

Employment Benefits

Comprehensive medical, mental, dental, vision, and additional coverage

Sick & Vacation leave

Work-Life Balance programs: parental leave, military leave, jury leave, funeral leave

Paid State Holidays (designated by the Governor annually)

Fitness Centers in select locations

Employee discounts with the STAR Program

Retirement and deferred compensation programs

Visit the Employee Benefits page for more information…

Position Summary & Responsibilities

Position Summary: 

• Under the supervision of the Call Center Manager, the incumbent of this position provides direction, oversight, and supervision of the call center. The Call Center Nurse provides supervision to the call center, and he/she is responsible for assisting in disciplinary actions which may or may not require the approval of a higher level of authority. Provides instructions and guidelines are given by formal and informal coaching and mentoring. Employee is allowed considerable amount of independent judgment. This position is essential to assistant and manage nursing coverage with COVID-19. This position is key to LSH nursing department to ensure nursing coverage is adequate. The Call Center Manager must guide and encourage employee participation in quality initiatives through application of overall knowledge of the agency. Encourage involvement and commitment to performance improvement activities; support the hospital in the pursuit of its mission. Serves on various committees as deemed necessary by the CNO. 
• The Call Center is responsible for adjusting staffing coverage and communication to all Nursing personnel. Prolonged periods of sedentary work. Some bending, twisting, lifting while performing monitoring/inspections of units. Exposure to weather conditions while ambulating around campus.
• Maintains daily contacts with direct care nursing staff and supervisors [e.g. Shift Leader(s), Unit Leader(s), etc.].
• Frequent contacts with all other disciplines in providing patient care and security.
• Maintains frequent contacts with, Chief Nursing Officer and Assistant Director of Nursing, and other members of the LSH Administrative team.
• Contacts are made to provide guidance, support, and to justify, defend, negotiate, persuade, gain cooperation, reach compromise, and maintain goodwill using well developed communication skills.
• The call center administrative specialist differs from the call center administrative assistant, in that this level has more complex responsibilities because of the depth of knowledge that these positions must possess for analysis, judgment and interpretation that is needed to perform the duties. The call center administrative specialist has knowledge in a specific subject matter such has scheduling.

Job Responsibilities may include but are not limited to the following: 

Scheduling, Coverage, and Staffing

• Receives Nursing staff call-ins and ensures adequate unit coverage is maintained
• Manages Nursing Hold over List to ensure adequate unit coverage is maintained
• Reviews need for all overtime, rearranging staff time to avoid accumulation of OT
• Monitors staff for issues of time abuse and brings to attention of appropriate Unit Leader and Assistant Director of Nursing
• Assist with coordinates travel arrangements for discharges and off-campus appointment
• Assist with coordinating coverage for 1:1 patient care at the hospital
• Complete and send out coverage each shift
• Complete in Plexus all time adjustments related to individuals arriving late to work
• Complete in Plexus all mandate refusals and late call in to the call in log
• Send out final coverage once receives all information from unit nurses
• Send out call- in log to approved supervisors
• Send out volunteer list to all Nursing staff
• Mandates Nursing staff based on needs of the hospital
• Pulls and drops must be approved by the Assistant Director of Nursing
• Complete coverage sheets daily
• Complete audits to ensure coverage sheets are corrected
• Track and maintain restriction lists (who can’t work where pending investigations)
• Manage hospital sits coverage in coordination with the Unit Leader
• Verify documents for accuracy and completeness
• Enters and manipulates data and information by creating simple word processing templates, form database tables, and spreadsheets. 

Maintains a safe, secure, and therapeutic environment

• Protects confidentiality of PHI by following HIPAA regulations
• Maintains safety for staff on units, at meals, in classrooms, and during activity
• Preforms tasks in keeping the call center clean and orderly
• Demonstrates good personal hygiene and follows infection control guidelines, including frequent hand hygiene

Communication, Team Work, and Process Improvement

• Maintains daily communication via e-mail, with appropriate follow-up
• Complies with policies, procedures and nursing standards
• Demonstrates a positive attitude by working cooperatively in a team process
• Demonstrates willingness to learn and encourages initiation of new concepts
• Participates in staff development, meets individual learning needs, attends and/or conducts program & unit meetings
• Participates and cooperates in Natural Work Teams and/or Quality Action Teams as assigned
• Encourages employee involvement and commitment to performance improvement activities
• Demonstrates acceptable work habits that include coming to work on time and as scheduled.
• Adheres to the Behavioral and Ethical Standards of patient care
• Performs all other job-related duties willingly as assigned by supervisor to accomplish the Strategic Plan of LSH
• Mentors other staff by providing individual supports and training
• Demonstrates caring and respectful communication to all internal and external customers
• Demonstrates acceptable work habit that include coming to work on time and as scheduled
• Provides basic factual information to customers by phone or face to face or by routine correspondence

Performs a variety of general office duties:

• Refers emergency/critical information to appropriate managerial or supervisory staff
• Copies/compiles information as needed
• Gathers and distributes mail
• Answer, screen, and route phone calls, may include multi-line phone systems. Great and direct staff
• Sort, file, retrieve and purge office records in alphabetical, numerical and subject filing system
• Prepare common office forms and reports
• Enters data in a high production environment
• Provide input to the design of databases and retrieval of data in order to generate reports from databases. May also implement modifications and enter the most complex sets of data
• Participates in interviewing, selecting, coordinating and evaluating employee
• Coordinate maintenance of office equipment
• Oversees the stock of office supplies, equipment and forms. Orders and purchases supplies and equipment. Handles inventory for the office
• Develop or establishes records, filing or registration system for internal systems
• Involves application of knowledge regarding rules, regulations, policies and procedures to carry out complex administrative office support duties. May analyze data from multiple sources to identify facts and taking required action
• Provide lead work guidance to coworkers in the work unit
• Compose and prepare correspondence of a sensitive nature

Qualifications

Minimum Qualifications: 

• Six months of experience in general office, clerical or administrative support work. 
• Education may be substituted for experience as determined relevant by the agency.
• Requires an approved drug test approved by the Kansas Department of Administration unless the incumbent is moving from one safety-sensitive position to another safety-sensitive position within the same agency 

Preferred Qualifications: 

1 year of experience creating and maintaining work schedule

Post-Offer, Pre-employment Requirements: 

Recruiter Contact Information

Name: Mitchell Smith

Email: [email protected]

Phone: 620.285.4383

Mailing Address: 1301 KS Hwy 264, Larned, KS 67550

Job Application Process

First Sign in or register as a New User.

Complete or update your contact information on the Careers> My Contact Information page. *This information is included on all your job applications.

Upload required documents listed below for the Careers> My Job Applications page. *This information is included on all your job applications.

Start your draft job application, upload other required documents, and Submit when it is complete.

Manage your draft and submitted applications on the Careers> My Job Applications page.

Check your email and My Job Notifications for written communications from the Recruiter.

Email – sent to the Preferred email on the My Contact Information page

Notifications – view the Careers> My Job Notifications page

Helpful Resources at jobs.ks.gov: “How to Apply for a Job – Instructions” and “How to Search for a Job – Instructions”

Required Documents for this Application to be Complete

Upload these on the Careers – My Job Applications page

Transcripts

DD214 (if you are claiming Veteran’s Preference)

Upload these on the Attachments step in your Job Application

Helpful Resources at jobs.ks.gov: “How, What, & Where do I Upload Documents” 

How to Claim Veterans Preference

Veterans’ Preference Eligible (VPE): Former military personnel or their spouse that have been verified as a “veteran”; under K.S.A. 73-201 will receive an interview if they meet the minimum competency factors of the position. The veterans’ preference laws do not guarantee the veteran a job. Positions are filled with the best qualified candidate as determine by the hiring manager.

Learn more about claiming Veteran’s Preference

How to Claim Disability Hiring Preference

Applicants that have physical, cognitive and/or mental disabilities may claim an employment preference when applying for positions. If they are qualified to meet the performance standards of the position, with or without a reasonable accommodation, they will receive an interview for the position. The preference does not guarantee an applicant the job, as positions are filled with the best qualified candidate as determined by the hiring manager.

Learn more about claiming Disability Hiring Preference

PLEASE NOTE: The documentation verifying a person’s eligibility for use of this preference should not be sent along with other application materials to the hiring agency but should be sent directly to OPS. These documents should be sent either by fax to (785)296-7712, scanned and emailed to [email protected], or can be mailed/delivered in person to:

ATTN: Disability Hiring Preference Coordinator

Office of Personnel Services

Landon State Office Building

900 SW Jackson, Rm 401

Topeka, KS 66612

Equal Employment Opportunity

The State of Kansas is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.

If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the agency recruiter.

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