Administration Assistant/Clerical Officer

Job title:

Administration Assistant/Clerical Officer

Company

NHS

Job description

The post holder will be required to assist in the delivery of a comprehensive administrative service to support medical and nursing staff within the speciality. The post holder will undertake audio typing/word processing along with the distributing, filing and scanning of documents. This post holder may be required to answer telephone enquiries and assist in the co-ordination of waiting lists. The post holder will cover with the workload of other members of the Neurology administration team as required.Main duties of the jobDealing with external and internal telephone queries from staff, patients and others.Be able to touch type to a high standard.Will be required to locate and track case notes.Will be required to support the speciality team in the delivery of waiting list management.Prioritise and plan workload and organise own time.Ensure patients information is requested and provided in a timely manner.Ensure incoming and outgoing correspondence is dealt with in a timely mannerAbout usUniversity Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. We serve around three million people and we’re highly regarded for our facilities, teaching and research. The Trust has around 1,450 inpatient beds across two sites in Stoke-on-Trent and Stafford. Our 11,000 strong workforce provide emergency treatment, planned operations and medical care from Royal Stoke University Hospital and County Hospital in Stafford.We are the specialist centre for major trauma for the North Midlands and North Wales. We have put together a wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their potential. Our goal is to be a world-class centre of achievement, where patients receive the highest standards of care and the best people come to learn, work and research.Date posted23 August 2024Pay schemeAgenda for changeBandBand 2Salary£23,615 a year Per AnnumContractPermanentWorking patternFull-timeReference number205-6568180Job locationsRoyal StokeNewcastle RoadStoke-On-TrentST4 6QGJob descriptionJob responsibilitiesFor further information on this vacancy, please see the attached Job Description and Person Specification or contact the Hiring Manager. Job descriptionJob responsibilitiesFor further information on this vacancy, please see the attached Job Description and Person Specification or contact the Hiring Manager.Person SpecificationQualificationsEssential

• GCSE English and Maths or equivalent
• Proven experience of touch typing

Desirable

• NVQ2/RSA2 word processing or equivalent

Knowledge, Skills, Training and ExperienceEssential

• Good computer skills
• Able to manage a varied workload and prioritise effectively
• Excellent communication skills
• Experience of telephone communication with a wide range of individuals and organisations
• Ability to work as part of a team.

Desirable

• IT qualifications

Personal QualitiesEssential

• Flexible approach to managing workload
• Ability to communicate appropriately with colleagues, patients and carers, General Practitioners and external organisations

Person SpecificationQualificationsEssential

• GCSE English and Maths or equivalent
• Proven experience of touch typing

Desirable

• NVQ2/RSA2 word processing or equivalent

Knowledge, Skills, Training and ExperienceEssential

• Good computer skills
• Able to manage a varied workload and prioritise effectively
• Excellent communication skills
• Experience of telephone communication with a wide range of individuals and organisations
• Ability to work as part of a team.

Desirable

• IT qualifications

Personal QualitiesEssential

• Flexible approach to managing workload
• Ability to communicate appropriately with colleagues, patients and carers, General Practitioners and external organisations

Expected salary

£23615 per year

Location

Stoke-on-Trent

Job date

Wed, 04 Sep 2024 01:44:23 GMT

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