Administrator

Ensures that customer issues and concerns are answered efficiently and effectively. More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirements.

Job title:

Administrator

Job Description:

Salary & Benefits: £26,500

Shift: 37.5 Hours per week Monday to Friday 9am-5pm

Contract type: 6 Month FTC

Location: Manchester City Centre

Job Description:

Do you like working with people? Enjoy using your initiative and taking responsibility for your actions? Are you a problem solver, who is motivated and looking for a new opportunity? Then this exciting opportunity could be for you. Our Operations Team requires an additional administrator to work within our Life and Pension division on an initial 6 months fixed-term basis. The role will include investigation into customers old policies, data inputting, handling enquiries both by phone and letter and other administrative duties. This role will include working on more than one project at times so flexibility and willingness to adapt and learn is a must. This role offers a fantastic opportunity to train on the job, or possibly work towards senior or more complex roles within the department.

This role offers a fantastic opportunity to train on the job, or possibly work towards senior or more complex roles within the department.

What we’re looking for:

• Experience in an Administration role, ideally in financial services
• Excellent written and oral communication skills
• Meticulous attention to detail
• Able to organise own workload, prioritising tasks to meet deadlines
• Proficient with IT systems, including Microsoft Office
• Able to work independently on own initiative
• Data Protection Awareness

What’s in it for you?

• A competitive salary of £26,500
• 23 days’ holiday (pro rata) plus public holidays
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
• A wide range of discounts on everything from retail to health & wellbeing, travel and technology.
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health and well being, travel and technology.

We only consider candidates who are eligible to work in the UK. The nature of the work we do means that all successful candidates will need to pass a disclosure and credit reference check. We will also carry out 3 years of reference checks.

About Capita Regulated Services

At Regulated Services, we’re transforming the world of life and pensions, and mortgage services. We’re delivering responsible and sustainable services, helping our clients to respond to changing market factors and adapt to the needs of their customers both now and in the future. Our teams work with clients across the UK and Worldwide, offering a range of services from end-to-end administration, digital technology and business support to lending, account and arrears management. Join us and discover better as you shape the future of regulated services.

Equal Opportunities

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds.

Access to Work can help candidates with a physical or mental health condition or disability to get support in the hiring process, including communication support at interviews such as a British Sign Language interpreter. If you require this support you can apply for this support at https://www.gov.uk/guidance/apply-for-communication-support-at-a-job-interview-if-you-have-a-disability-or-health-condition-access-to-work.

Location:

Manchester

,

United Kingdom

Time Type:

Full time

Contract Type:

Fixed Term (Fixed Term)

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