ADMINISTRATOR – CUSTOMER SOLUTIONS

Job title:

ADMINISTRATOR – CUSTOMER SOLUTIONS

Company

Speedy Hire

Job description

SummaryAn opportunity has arisen for a Compliance Administrator within our Customer Solutions Department in Haydock.The role will report directly into the Process & Compliance Lead and require working closely with our internal and external customers/partners.As part of this role, you will be responsible for auditing operational and system activities of our colleagues to ensure compliance to processes.KEY RESPONSIBILITIES

• Review compliance against implemented processes and feedback to colleagues and management
• Conduct proactive contract accuracy checks to capture non-conformance
• Support and conduct operational and system audits for customer solutions
• Engage with technical teams to specify and develop tools and features to support compliance.
• Compilation, maintenance, and submission of reports and notifications to track and support compliance
• Ensure any breaches in compliance are reported in a timely manner and escalated.
• Accountable for weekly and monthly reporting delivered to the business including performance KPI’s.
• Analyse and suggest improvements for Customer Solutions systems and processes.
• Support and implement strategies to improve efficiency and quality.
• Create a culture of improvement by communicating with colleagues

Person Specification

• Excellent negotiation, interpersonal and communication skills
• Capable of developing strong customer and supplier relationships
• Committed and target/action focused.
• Can adapt to individual and operational change in a diverse and fast paced organisation.

We offer a range of hybrid and flexible working arrangements and are promoting our Speedy Work Life Balance initiative which is a huge step in realising our ambition of putting our People First!What we offer:

• 26 days holiday (plus bank holidays)
• Life assurance
• Pension Scheme
• Canteen facilities
• 95% discount across the Speedy brand
• Opportunities for training, development and career progression
• My Staff Shop: discounts and offers for shopping etc. across many suppliers
• Green Commute Initiative: Work scheme for cycling
• Vita – Employee Assistance Program (EAP): Offers free and confidential support and counselling to help you through matters such as wellbeing, divorce, legal, and financial management

Speedy offer a Career Line of Sight which enables a detailed understanding of the route to progression and growth within the Speedy Group.Please be aware Speedy reserves the right to close our vacancies earlier than the listed date if we have received a high level of applications. We would recommend that if you wish to be considered that you complete the application as promptly as possible.Please be aware that some roles within The Speedy Group UK&I may require a DBS, Credit or Security Clearance Check. The Speedy Group is an equal opportunity employer where we embrace diversity in all its forms and fostering an inclusive environment for all people to do the best work of their lives with us.Link below to our policies in line with our ESG Governance.All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. All roles within The Speedy Group require proof of right to work in the UK by the start of employment.

Expected salary

Location

Haydock, Merseyside

Job date

Sat, 22 Jun 2024 03:13:23 GMT

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