Advisory & Strategic Excellence Director

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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Advisory & Strategic Excellence Director

Position Overview

We are seeking a seasoned professional leader to head our Advisory, Insights, Excellence function. This strategic leadership role requires an exceptional individual who will lead a high-performing team responsible for data-driven insights, operational excellence, and sustainability initiatives while delivering transformational outcomes for our banking client.

This role offers the opportunity to lead transformational change for a major banking client while building and developing a world-class team across multiple disciplines. The successful candidate will be a strategic leader who combines deep technical expertise with exceptional people leadership skills.

Key Leadership Responsibilities

Strategic Leadership & Team Management

• Lead and develop a multidisciplinary team across advisory, insights and excellence functions
• Provide strategic direction and vision to drive long-term client success and capability building
• Foster a culture of excellence, innovation, and continuous improvement across all team activities
• Manage complex, geographically dispersed teams in a fast-paced, high-pressure environment

Advisory Excellence

• Deliver strategic guidance and support to help the Bank achieve long-term objectives and navigate complex challenges
• Leverage deep industry expertise to provide valuable insights and recommendations that drive business growth
• Develop and implement future-focused strategies based on market trends and best practices
• Champion technology integration and digital FM solutions to streamline processes and enhance service delivery

Data & Insights Leadership

• Transform data collection into actionable intelligence that drives strategic decision-making and performance optimization
• Lead advanced data analysis initiatives, translating complex datasets into clear, actionable insights
• Oversee the development of performance measurement frameworks and KPI tracking systems
• Drive innovation through data-driven insights, identifying opportunities for new services and cost-effective solutions
• Establish and maintain relationships with best-in-class insights providers

Operational Excellence

• Deliver exceptional standards across all operational areas, benchmarked against 5-star experience criteria
• Lead key account initiatives including House of Standard Chartered, Account Blueprint, Portfolio Tiering, and Stakeholder Mapping
• Provide hands-on leadership for project implementation and account improvements
• Ensure effective communication and collaboration across all account teams and JLL functions

Required Qualifications & Experience

Educational Background

• Bachelor’s degree in Business, Facilities Management, Engineering, or related technical field (degree level or above)
• Advanced qualifications and experience in data analytics, or strategic management preferred

Professional Experience

• Proven track record in facilities management, engineering, soft services, FM technology, or sustainability
• Demonstrated experience managing large, complex teams across multiple geographies
• Strong background in client relationship management with exceptional client focus
• Experience in fast-paced environments with ability to manage multiple priorities and conflicting deadlines

Technical Competencies

• Outstanding analytical ability with strong attention to detail
• Excellent numerical, commercial, and financial acumen
• Deep understanding of energy, water, and waste conservation measures
• Experience with utility data benchmarking and analysis for sustainability performance
• Strong project management skills with proven ability to deliver results under pressure

Leadership Competencies

• Strategic Vision: Thinks strategically, simplifies complexity, sees the big picture
• Change Leadership: Thrives on change, demonstrates learning agility and intellectual curiosity
• Results Orientation: Acts decisively, drives results, takes ownership and accountability
• Relationship Building: Builds strong relationships, actively collaborates, helps others succeed
• Business Acumen: Client-focused with strong business and financial understanding
• Inspirational Leadership: Creates vision and strategy, energizes and motivates others

What You’ll Deliver

• Transformational advisory services that build long-term client capabilities
• Data-driven insights that optimize portfolio performance and service delivery
• Operational excellence initiatives benchmarked against premium workplace standards
• Comprehensive sustainability programs aligned with Net Zero objectives
• High-performing team culture focused on innovation, excellence, and client success

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Location:

On-site –London, GBR

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email [email protected] or call +44 (0)20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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