AEM Technical Trainer

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

 

The Opportunity

We’re hiring for a new Technical Training Consultant to join our European Adobe Learning Services team. The initial focus will be on training customers on our Adobe Experience Manager and Edge Delivery Services products but will quickly grow to include other solutions. Crucially, our Trainers don’t just teach customers about our technology, but how to use it to deliver outstanding customer experiences and results for their organisations.

What you’ll do

As an Adobe Technical Training Consultant, you know why our customers want to use Adobe software and guide them on how to reach their goals.

You deliver training sessions mostly in English or potentially in another language that you are proficient in. The classes take place either in a virtual classroom or at the customer’s request in their physical offices, where you will need to travel to. You successfully handle the software training environment for your classes, while reporting and resolving any issues.

You encourage customer feedback during your classes and share it with the Delivery Management team to help improve our offering. You are expected to maintain high customer satisfaction.

You often customise course content for private training sessions to fit a specific customer need and work with our global curriculum team to evolve our training material. Occasionally, you create recorded online training courses to expand our On-Demand course library.

You will start teaching from our Adobe Experience Manager course catalog, but you are expected to quickly expand the scope to deliver trainings on other Adobe Experience Platform solutions as well.

As an active member of our global Training community, you contribute to our collective expertise and internal initiatives, while maintaining expert product knowledge as well as product integrations and use cases across the broader Adobe Experience Platform.

What you need to succeed

Client satisfaction oriented, with strong written and verbal communication, listening and presentation skills in English and another language, you have willingness to travel up to 60% on short term assignments and know how to build credibility and trust quickly and easily.

Are you able to engage an audience and communicate complex concepts and technical details in a simple, accessible way? If you also have the following technical skills, you are the person we are looking for!

Your technical background:

• 3–4 years of experience in content management systems, digital asset management, or website development
• Experience with presenting, training, or leading workshops (virtual/in-person)
• Proficiency in Object-Oriented Programming, SCM tools like Git, and front-end languages (HTML, CSS, JavaScript)
• Knowledge of JSON, SQL, RESTful Web Services, and build tools (NPM, Maven)
• Familiarity with Java, modern web practices (SPAs, headless content, SEO), API tools (Postman), and data schemas
• General knowledge of open-source technologies (OSGi, Sling, JCR, Apache Felix, CDNs)
• Experience with Python, Jupyter Notebooks, and Data Science is a plus.
• Fluency in English and German language is required

The pluses:

• 4-year college degree in a technical field or equivalent
• A bachelor’s degree or experience as a software/technical trainer or software developer with training experience
• Knowledge of Marketing applications and processes
• Familiarity with Enterprise software / project implementation life cycles
• Demonstrable experience of Learning Services or Professional Services delivery for an enterprise software company or Consultancy
• Passion for digital technology and use of this technology to tackle business problems
  

About Us

At Adobe, you will be immersed in an exceptional work environment that is recognized around the world. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you’re looking to make an impact, Adobe’s the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.

Adobe is an equal opportunity and affirmative action employer. We welcome and encourage diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other characteristics protected by law.

Adobe aims to make adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, please contact accomodations@adobe.com.

Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
 

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.

Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.