Analista de Customer Service (Guarulhos), Support client station de livraison/ Delivery Station Customer Support

DESCRIPTION

This is an onsite position in our Delivery Station in DRJ3 (Rio de Janeiro).

The shift for the role is 5×2 (wok 5 days and off for 2 days) and the hours are from 09h to 17h15. Please note your shift can can include weekend and holidays.

At Amazon, our mission is to be Earth’s most customer-centric company.

To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders. We’re making history and the good news is that we’ve only just begun. At Amazon you get to Work with smart, passionate people who are building new products and services every day on behalf of our customers.

Key job responsibilities

As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in station real-time, hands-on support to ensure our customers receive their packages on time, as promised.

The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages. The work is beyond fulfilling and delivering customer orders; it’s making sure we put smiles on customer’s faces.

As a Delivery Station Customer Service Associate, you will be responsible for:

• Communicating with customers directly in-person, in addition to communicating via phone and email
• Empathizing with and prioritizing customer needs-Upholding company values and respecting every customer
• Resolving issues and setting appropriate expectations with customers-Clearly understanding and responding appropriately to the issues that customers present-Consistently composing grammatically correct, concise, and accurate written responses to customer issues,
• Approaching problems logically and with good judgment to ensure the appropriate customer outcome-Making quick and effective decisions on behalf of the customer.

A day in the life

You’ll be based at one of our last-mile delivery warehouses, where Amazon’s leading logistics system operates. As orders are dispatched and delivered, you’ll be in contact with our warehouse, associates, delivery partners and customers when they need guidance.

Where a customer needs to reschedule a delivery, you’ll be informing our delivery partners. Where you notice a delivery issue, you’ll get to work resolving it straight away, so that our customers get a great experience every time without having to contact Amazon.

Operating at the heart of Amazon’s logistics, you’ll develop logistical and customer expertise that sets Amazon apart. You’ll connect with our customers every day, using your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses.

About the team

Para essa posição não é oferecido pacote de relocation / ajuda de custo para mudança.

https://amazon.jobs/pt/internal/disability/br ”

Nossa cultura inclusiva capacita os Amazonians a oferecer os melhores resultados para nossos clientes. Não celebramos apenas a diversidade de nossa força de trabalho, celebramos as diversas formas como trabalhamos. Se você quiser solicitar uma acomodação para a entrevista ou o processo de integração, avise seu recrutador e ele o conectará à nossa equipe de acomodação”

BASIC QUALIFICATIONS

• High School or equivalent diploma.
• Intermediate / Advanced English Level (You´ll be in contact with leaders from the other countries).
• Previous experience in Customer Service
• Ability to effectively prioritize work time to ensure efficiency.
• Experience with Windows Operating Systems and Microsoft Outlook.
• Familiarity with multiple web browsers, data base searching and instant messenger tools

PREFERRED QUALIFICATIONS

• Bachelor Degree or equivalent work- related experience.
• Proficiency in verbal and written communication skills for language required for the position.
• Experience in understanding performance metrics and developing them to measure progress against key performance indicators.
• Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you identify with having a disability, or other support need, please let me know if an accommodation/adjustment would be beneficial to you during the application, and hiring process. You may also reach the team directly by visiting this page. (https://www.amazon.jobs/en/disability/global)

• Não se esqueça de atualizar seu Currículo antes de se cadastrar na posição. Cadastre seu currículo no idioma inglês.

Read Full Description