Applicant Services Support

Job title:

Applicant Services Support

Company

University of Alberta

Job description

DescriptionThis position is a part of the Non-Academic Staff Association (NASA).This position offers a comprehensive benefits package which can be viewed at: .Location – This role is hybrid with a mix of remote and in-person at North Campus, Edmonton.Working at the University of AlbertaThe University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Métis, Inuit and all FirstPeoples of Canada, whose presence continues to enrich our vibrant community.The University of Alberta is a community of knowledge seekers, change makers and world shapers who lead with purpose each and every day. We are home to over 14,000 faculty and staff, more than 40,000 students and a growing community of 300,000 alumni worldwide.Your work will have a meaningful influence on a fascinating cross-section of people – from our students and community members, to our renowned researchers and innovators, making discoveries and generating solutions that make the world healthier, safer, stronger and more just. .Working for the DepartmentThe Office of the Registrar’s Admissions unit is responsible for the undergraduate admissions process for domestic and international applicants in partnership with the faculties. Over 56,000 applicants apply to undergraduate programs at the University of Alberta every year.PositionReporting to the Assistant Registrar & Director, Admissions (ARDA), the Applicant Services Support will be responsible for providing excellent service to applicants to the University of Alberta and supporting the Student Service Advisors and recruitment staff as a key resource for admissions related questions from current and prospective students.The Applicant Services Support will be an expert in the interpretation and application of admission policies and procedures for all types of applicants (high school, post-secondary, domestic, and international). The position supports all student inquiries received via all channels (phone, chat, email, in-person) referred to by the Student Service Centre.The Applicant Services Support is accountable for proactive problem-solving, and discretionary decision-making to resolve the majority of student inquiries and determines what type of escalation is needed as necessary. Inquiries may concern a broad range of issues regarding policies, procedures, or programs. Applicant Services Support will also need to be aware of other services offered across campus so they can make referrals as needed.Duties

• Responds to students’ inquiries about admissions that are referred from the Student Services Centre via online chat, phone, email, or in person as required.
• Makes and receives student referrals; coordinates connections for students between faculty advisors and/or service providers on campus, i.e. faculties and departments, University of Alberta International (UAI).
• Identifies problems and recommends solutions to the Manager, Applicant Services and/or Specialists. Makes recommendations for a new or revised procedure where efficiencies can be optimized.
• May be required to participate in events or sessions with prospective students such as Open House.
• Identifies, requests, and confirms receipt of appropriate admission documentation required from applicants to support their Application for Admission or Readmission.
• Conducts initial look at the application and advises applicants of additional program-specific admission requirements and procedures necessary to successfully complete their application.
• Updates education taken at postsecondary institutions for and assesses for approved credit and edits faculty-posted transfer credit narratives, ensuring that transcript standards are maintained.
• May assist with special projects and other administrative duties as required.

Minimum Qualifications

• Completion of a two-year diploma program is required; an undergraduate degree is an asset; equivalent combinations of experience and education will be considered.
• Two years minimum office-related experience is required; with one year in a post-secondary environment preferred.
• Computer proficiency using MS Office applications and Google Suite.
• Ability to work well as part of a team to meet targets and goals.
• Strong customer service orientation, interpersonal skills, tact, initiative, and a positive outlook.
• Excellent time management skills with the proven ability to manage and prioritize multiple tasks and competing deadlines in a very demanding, fast-paced environment while maintaining superior accuracy.
• Proven track record in building and nurturing relationships with internal and external stakeholders.
• Excellent verbal, written, and interpersonal communication skills with superior attention to detail and superior level of accuracy.
• Strong commitment to service excellence, equity, diversity, inclusion and indigenization.

Preferred Qualifications

• Experience working with undergraduate students and students whose first language is not English.
• Proficiency in French or another language other than English.
• Familiarity with Campus Solutions/PeopleSoft, Slate, or other Student Information Systems.

At the University of Alberta, we are committed to creating an inclusive and accessible hiring process for all candidates. If you require accommodations to participate in the interview process, please let us know at the time of booking your interview and we will make every effort to accommodate your needs.We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted.The University of Alberta is committed to an equitable, diverse, and inclusive workforce. We welcome applications from all qualified persons. We encourage women; First Nations, Métis and Inuit persons; members of visible minority groups; persons with disabilities; persons of any sexual orientation or gender identity and expression; and all those who may contribute to the further diversification of ideas and the University to apply.Note: This opportunity will be available until midnight October 7, 2024, Edmonton, Alberta local time.

Expected salary

$47918.92 – 64697.48 per year

Location

Edmonton, AB

Job date

Sun, 29 Sep 2024 03:34:11 GMT

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