Application Manager (Application Operations and Support)

Job title:

Application Manager (Application Operations and Support)

Company

Ontario Teachers’ Pension Plan

Job description

The opportunityThe position is responsible for providing direction and oversight for the portfolio of technology and process improvement initiatives that are collectively encompassed under IT Operations to support the effectiveness and efficiency of IT Processes and Solution Delivery.The scope of this accountability includes the creation and execution of strategies to satisfy the operational requirements of the Information Technology Division and / or Corporate Division customers. The position is responsible to provide leadership in designing, implementing and monitoring improvements to processes and related technology to drive improvements and efficiencies within the IT division.The incumbent will work closely with department leaders to ensure processes are meeting the defined requirements and related objectives. They will assist in developing the IT Business Process and Application road map. Programs are organizational units established within Investment IT to provide an information technology focus, for key lines-of-business and business processes, supporting the Investments, Finance and Corporate Divisions.Who you’ll work withThe incumbent will work closely with department leaders to ensure processes are meeting the defined requirements and related objectives. They will assist in developing the IT Business Process and Application road map. Programs are organizational units established within Investment IT to provide an information technology focus, for key lines-of-business and business processes, supporting the Investments, Finance and Corporate Divisions.What you’ll doCollaborates with line-of-business owners, business application owners and users, and information technology stakeholders to evaluate the benefits, costs and risks associate with the delivery of line-of-business technology capabilities, solutions and process improvementsConfers with line-of-business owners, customer stakeholders and information technology stakeholders to define the objectives, priorities, scope, milestones and resource requirements for line-of-business technology capabilities and initiativesDevelops business application plans identifying benefits, dependencies, synergies, risks and costsDirects line-of-business technology activities – striking a balance between new solutions, enhancements and production support activitiesLeads the analysis of business and information technology requirements to outline solution alternatives considering benefits, risks and costsCollaborates with line-of-business owners, customer stakeholders and information technology stakeholders in selecting solutions for implementationMay directly manage a small team of business and support analysts, ensuring the delivery of accountabilities, duties and responsibilities prescribed for their role. Conducts performance evaluation and development planning for these individuals.Manages information technology relationships with third-party system and service vendors Monitors and reviews line-of-business technology activities to ensure their ongoing alignment to the strategies and goals of the organizationServes as the “IT Owner” for each application managed, accountable for ensuring that functional and technical operation is in alignment with the requirements of the business. Where gaps exist, develops and executes against plans to remediate.Evaluates line-of-business technology requirements ensuring their adherence to information technology policies and standardsRemains current as to business and technology developments and trends affecting line-of business customers in order to inform planning and facilitate the evaluation of solution benefits, costs and alternativesMeasures, monitors and expands line-of-business technology performance Serves as an information technology lead in the context of delivering application support for and small / medium enhancements to the application portfolioActively collaborates with information technology groups and stakeholders to support the delivery organizational and information technology objectivesAccountable for delivering customer value, considering both benefits and costs, through the day-to-day management of application maintenance and enhancement activitiesAccountable for the elicitation, analysis and documentation of application requirements to facilitate customer value discussionsAccountable for the review of application environments across lines-of-business, developing plans to maintain their functional and technical healthsAccountable for the efficient operation and continuous improvement of line-of-business technology capabilities, processes and practicesAccountable for developing and executing against solution alternatives and corresponding work plans for application support and improvement. These alternatives and plans are made in response to the requirements and priorities of business stakeholders, and are considerate of factors including technology options, IT capabilities, and resource capacity.Accountable for the adherence of line-of-business activities and applications to information technology policies and standardWhat you’ll needA minimum of 6 years experience in an information technology service delivery role. Nice to have: Capital Markets experience.A minimum of 2 years experience delivering services and solutions specifically aligned to the requirements of the Program and its customers.Ideally should have experience with the following: .NET, SQL, Python, C#, and Power BIB.Comm or equivalent University degree Good understanding of the business objectives, processes and practices related to the line of-businessGood understanding of solutions and technologies supporting the current and future needs of the line-of-businessGood understanding of general investment management, investment finance and corporate concepts, processes and practicesExcellent understanding of technologies, techniques and tools pertaining to the analysis, design, development, testing, deployment and maintenance of software solutionsGood understanding of software platforms, groupware, middleware, databases, connectivity solutions and hardware platformsExcellent knowledge of information technology processes in the areas of application management and software requirements managementExcellent application management knowledge and experienceGood project management knowledge and experienceGood understanding of general business and management practices Leadership: This individual will be recognized by senior management, customer stakeholders, information technology stakeholders and program team members as a leaderThis individual has developed a track record of successfully delivering initiatives#LI-PA, #LI-HybridWhat we’re offeringPay-for-performance environment that offers competitive salary and incentiveNumerous opportunities for professional growth and developmentComprehensive employer paid benefits coverageRetirement income through a defined benefit pension planThe opportunity to invest back into the fund through our Deferred Incentive ProgramA flexible/hybrid work environment combining in office collaboration and remote workingCompetitive time offOur Flexible Travel Program gives you the option to work abroad in another region/country for up to a month each yearEmployee discount programs including Edvantage and PerkopolisAt Ontario Teachers’, diversity is one of our core strengths. We take pride in ensuring that the people we hire and the culture we create, reflect and embrace diversity of thought, background and experience. Through our Diversity, Equity and Inclusion strategy and our Employee Resource Groups (ERGs), we celebrate diversity and foster inclusion through events for colleagues to connect for professional development, networking & mentoring. We are building an inclusive and equitable workplace where our talent is respected, accepted and empowered to be themselves. To learn more about our commitment to Diversity, Equity and Inclusion, check outHow to applyAre you ready to pursue new challenges and take your career to the next level? Apply today! You may be invited to complete a pre-recorded digital interview as part of your application.Accommodations are available upon request (peopleandculture@otpp.com) for candidates with a disability taking part in the recruitment process and once hired.Candidates must be legally entitled to work in the country where this role is located.The privacy of your personal information is important to us. Please visit our to learn how we handle your personal information.Functional Areas: Information TechnologyRequisition ID: 5911

Expected salary

Location

Toronto, ON

Job date

Wed, 31 Jul 2024 23:02:16 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (hiring-jobs.com) you saw this job posting.