Shared Services Partnership
Job title:
Application Support Manager WCC619865
Company
Shared Services Partnership
Job description
Job Details:Salary range: £54,654 – £74,487 per annum
Work location: Westminster City Hall, 64 Victoria Street, Westminster, SW1E 6QP
Hours per week: 36
Contract type: Permanent
Vetting requirements: Basic DBS Check
Closing date: 19 February 2025About Us:THE EXTRAORDINARY STORY OF 809 CONNECTED BUSINESSESDigital and Innovation in Westminster City Council is a world of extraordinary stories, where creative and enterprising people put local residents and businesses first.Today, Westminster is the most connected borough in London. But, when David joined us in the mid-2010s, small businesses were still struggling to get connected to fibre. Without gigabit-capable broadband, some companies even resorted to biking memory sticks around the city, simply to share files with clients.Although still in a junior role, David took the initiative and successfully made the business case for £2.8 million of European funding to support connectivity for small businesses across Westminster. Feedback from businesses has been overwhelmingly positive as the project has enhanced their communications with clients. The new connectivity allows them to make video calls and work remotely. As the pandemic hit and many more people needed to work from home, it became clear just how vital this investment had been.Fast-forward a few years. Westminster is leading the way for connectivity, as a result of the project businesses are thriving, and David is heading up a service of his own responsible for delivery of the Smart City strategy.The Role:As an Application Support Manager, you will play a pivotal role in ensuring the smooth operation of Westminster City Council’s platforms and applications. Your primary responsibilities will include managing day-to-day support and service requests while adhering to established processes and procedures. Additionally, you will oversee the development and implementation of policies and strategies to standardise application support and enhance operational efficiency.This role focuses on maintaining and supporting a diverse range of business-critical applications, facilitating the onboarding of new solutions, and driving continuous improvements to align with the evolving needs of modern services. Collaboration will be a cornerstone of your work as you liaise with team members, stakeholders, and departments to ensure seamless service delivery. Working within a multidisciplinary team employing agile methodologies and modern tools, you will lead efforts to elevate service delivery and operational performance.Key Responsibilities Include:
- Manage a team that provide support for critical applications, ensuring timely and effective resolution of issues.
- Oversee system performance, proactively identifying and mitigating risks to maintain uninterrupted operations.
- Manage relationships with stakeholders to ensure service level agreements are met and expectations are exceeded.
- Lead the onboarding and integration of new applications into the existing technology ecosystem.
- Maintain comprehensive documentation of support processes, activities, and procedures to foster transparency and consistency.
- Develop and implement application support policies to drive improvements in efficiency and reliability.
Please refer to the for more information.About You:The ideal candidate will be able to demonstrate strong technical expertise and a comprehensive understanding of digital technologies. This includes experience with platforms such as Dynamics applications, websites, mobile apps, and other digital systems.You should exhibit a proactive approach to improving operational efficiency, with excellent analytical skills to triage issues effectively and communicate solutions clearly to both technical and non-technical stakeholders.Westminster City Council is committed to supporting Care Leavers into the workplace. Care Leavers seeking their first job and who wish to be considered under our scheme, will automatically be invited to interview should they meet the essential criteria for the role.The Council is committed to achieving diverse shortlists to support our desire to increase the number of staff from underrepresented groups in our workforce. We especially encourage applications from a Global Majority ( GM), people who are Black, Asian, Brown, dual-heritage, indigenous to the global south, and or have been racialised as ‘ethnic minorities’ (formally known as B.A.M.E , Black, Asian and multiple ethnic) background and, while the role is open to all applicants, we will utilise the positive action provisions of the Equality Act 2010 to appoint a candidate from a global majority background where there is a choice between two candidates of equal merit. If you are from a Global Majority background you can self-declare this to the hiring manager as part of our positive action commitments.What We Offer:Westminster is an amazing place. We are home to more than 200,000 residents from all backgrounds, over 50,000 vibrant and vital businesses and three-quarters-of-a-million people work in Westminster.Westminster City Council’s strategy is to work towards a Fairer Westminster. A Fairer Westminster is one in which our communities are at the heart of our decision-making and help to determine the city’s future. By working directly with our communities and other partners, we can build a more inclusive city that celebrates our diverse communities, and where residents, workers and visitors from all backgrounds will feel welcome and safe.At Westminster City Council, we pride ourselves on being an inclusive workplace and employer of choice. We encourage and welcome applications from people from all backgrounds and aim to have a workforce that, at all levels, represents the communities we serve. We champion equality, diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued, has a sense of belonging and is empowered to be their best, that is the Westminster Way. To find out more about how we do this visitAs a forward thinking Council we appreciate that people work in different ways, therefore our staff benefit from working a range of flexible working patterns as well as Agile working.The Council is a Disability Confident Employer. If you have declared a disability in your application , we guarantee an interview if you meet the essential criteria of the job. If you are invited for interview, you will be asked if you need any reasonable adjustments in order to attend, and we will make these wherever possible.
Expected salary
£54654 – 74487 per year
Location
Westminster, South West London
Job date
Fri, 07 Feb 2025 23:42:56 GMT
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