Assistant Call Center Manager

Overview

We Need Your Next-Level Service Mindset at the Best in Pests.

As part of the Orkin team, you’ll be critical to helping our customers feel we’ve delivered on our promise. That means building on our reputation for top-notch service from the industry leader with more than 120 years of protecting homes and businesses.

Our Assistant Call Center Manager position gives you an opportunity to help customers with your service mindset and your drive to be accountable to a team that’s counting on you. You’ll excel with organizational skills and commitment to accuracy in a fast-paced dynamic environment.

You’ll have more than a job—you’ll have a career with growth potential and benefits that go beyond the basics. This includes full medical, dental and vision coverage for you and your family, competitive pay and a 401(k) program. Not to mention, you’ll receive opportunities to volunteer and give back. 

With Orkin’s award-winning training program, you’ll receive all the tools you need to succeed. That means no industry experience required to start building your career. Plus, if there’s one thing we know at Orkin, it’s that pests keep coming back, and that makes our industry recession resistant. 

Ready to start a career with staying power? Apply now! 

Responsibilities

As a Assistant Call Center Manager, you’ll be a leader in a high-performance culture. You’ll put your proven leadership skills to work in developing and motivating your team to deliver top-notch service to every customer. You’ll blend industry knowledge with interpersonal skills to demonstrate how to earn customer trust with know-how and empathy. An excellent communicator, you’re prepared for heavy customer and employee engagement. In addition to supporting the growth and success of the business, you’ll lend a hand with community service projects that improves where you live and work.

You will…

• Maintain a thorough knowledge of all company and departmental policies, practices, procedures, programs, and services to act as a resource for employees to answer routine and complex inquiries
• Conduct regular team meetings to improve skills, share best practices and deliver key communications
• Conduct side by side coaching and call monitoring to ensure compliance with company selling techniques and strategies
• Work directly with other supervisors to ensure reliability and teamwork for the department
• Exercise consistent independent judgment and discretion in matters of significance
• Achieve Support Center human resource objectives by interviewing, hiring, training, counseling, and disciplining employees, communicating job expectations, monitoring, appraising, and reviewing job contributions 
• Support the continued growth of the Illinois Region through continuous process improvement initiatives
• Maintain a work environment that fosters a satisfied and engaged workforce that achieves target performance metrics
• Recognize excellent performance and behaviors at every opportunity to motivate Support Center agents to achieve their performance goals

What type of benefits will you receive?

• Competitive earnings and a company vehicle with gas card
• Pay range offered for this role is $XX,XXX – $XX,XXX annually, based on individual performance. 
• Company provided equipment with all necessary sales software.
• Comprehensive benefits package including medical, dental, vision, maternity, & life Insurance
• 401(k) plan with company match, employee stock purchase plan
• Paid vacation, holidays, and sick leave
• Employee discounts, tuition reimbursement, dependent scholarship awards
• Industry leading, quality, comprehensive training program

Why should you choose Orkin?

• Founded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers
• The Pest Management Industry is growing – and is a recession resistant line of business
• You have a service-oriented mindset that leads you to build loyalty and trust with clients
• You hold yourself responsible to commitments
• You value being part of a team
• You want to join a company that supports the community
• Orkin is financially stable and growing as the largest subsidiary of Rollins, Inc. (NYSE: ROL), headquartered in Atlanta, GA

Are you ready to join the Best in Pests?

Qualifications

What do you need to be successful?

Preferred:

• Call Center experience
• Basic computer skills in various software, web-based applications, and Microsoft Office
• Excellent interpersonal and communication skills
• Demonstrated ability to prioritize tasks and manage time efficiently

Required:

• At least 2-4 years of supervisory/management level experience with supervising employees (preferred if in a call center environment)
• At least 2-4 years of experience leading a team
• High School Diploma or equivalent 
• Ability to pass a drug screen and background check is
• Comfortable working in a high-volume role

What will my work environment be like?

Candidates must meet physical job requirements and safely perform the job duties with or without accommodations:

• Must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time. 
• Be able to regularly lift and/or move up to 25 pounds.
• Safely use a ladder within the manufacturer’s weight capacity

Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer

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