Assistant Optimisation & Personalisation Manager | S2 | Customer Engagement and Channel Performance (CE&CP) | Milton Keynes

Job title:

Assistant Optimisation & Personalisation Manager | S2 | Customer Engagement and Channel Performance (CE&CP) | Milton Keynes

Company

Santander

Job description

Assistant Optimisation & Personalisation Manager | S2 | Customer Engagement and Channel Performance (CE&CP) | Milton Keynes |Country: United KingdomInterested in part-time, job-share or flexible working? We want to talk to you!Join our community.We have a fantastic opportunity to join the bank as an Assistant Optimisation & Personalisation Manager within one of our Customer Lifecycle Squads as part of the Customer Engagement Tribe. Reporting to the Optimisation & Personalisation Manager, you’ll join our growing CRO Team within the Customer Engagement and Channel Performance function.We believe that customer engagement has the power to make a positive difference to our customers’ lives right now and in the future. We’re a relentlessly supportive, agile tribe that is committed to continuous improvement, honest collaboration and being brave. We’re empowered to execute, and we have fun along the way as we create awesome, data driven, customer centric experiences.Are you passionate about improving all aspects of the digital customer journey? Come and see what’s possible.The difference you’ll make:

• Analysing data/digital customer behaviour to identify opportunities and customer pain points to create test hypotheses
• Collaborating with internal stakeholders to ensure all activities are compliant and mitigate any potential risks
• Working with our third party (Adobe) to deliver optimisation/personalisation activities to improve Santander’s digital customer experience and commercial performance, ensuring tests are delivered on time and to the necessary quality
• Reporting on the outcome of the optimisation/personalisation activities to measure the effectiveness of the activity and sharing with stakeholders

What you’ll bring:These are the essential requirements you need to be successful in this role:

• Passionate about delivering a customer centric approach with an analytical mindset
• Experience of a CRO testing program, analysing data, creating hypotheses and delivering experiences
• UX and CX understanding and awareness of key digital principles

It would also be nice for you to have:

• Experience with industry leading optimisation tools such as, or similar to: Adobe Target, Optimizely, etc
• Excellent communication skills, both oral and written, and evidence of generating confidence through effective management of key stakeholders
• Flexible to work with new methodologies and ways of working in a fast paced, changing environment
• Approach challenges pragmatically, working on short term wins and longer-term strategic growth

What else you need to know:This is a permanent role based in our Unity Place office, Milton Keynes.We want our people to thrive at work and home, and also be able to deliver the best outcomes for our customers and to help each other develop. To support this, we offer site-based contracts with a hybrid working pattern and our expected level of attendance in an office is at least 12 days per month (pro-rata for part-time roles).If you apply for this role in this location, it’s important you consider your travelling distance, time and cost from your home to the office location.We’re happy to discuss specific working patterns and arrangements within this hybrid approach during the recruitment process.If you’re interested in this role but with part time hours or a job-share we would still love to hear from you and discuss these.Application processIf your application is successful a member of our recruitment team will be in touch. We will arrange a short call with you to learn more about you and what you are looking for from your next career move, as well as answer any questions you have about working in the Santander tech team.If both sides agree we will send your CV to the hiring manager to review. For this position, the interview process will be :–1st Stage – A 60 minute virtual interview consisting of a range of competency and technical questions.If there’s anything we can do in the recruitment process to help you achieve your best, please let us know.InclusionAt Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.How we’ll reward you.As well as a competitive salary, you’ll enjoy a benefits package that you can tailor to your needs.

• £500 annual cash allowance to spend on our great range of benefits.
• Eligible for a discretionary performance-related annual bonus.
• We put 8% of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer.
• 27 days’ holiday plus bank holidays, which increases to 28 days after 5yrs service, with the option to purchase up to 5 contractual days per year.
• Free access to a range of digital health services, including GP.
• Protection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover.
• 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more.
• Voluntary healthcare benefits at discounted rates. Including: medical insurance, dental insurance, and health assessments.
• Share in Santander’s success by saving or investing in our share plans.
• Support your favourite causes through charitable giving and our community partnerships.
• As a Santander UK employee, you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts in Santander products and services.

What to do next:-If this sounds like a role you’re interested in, then please apply.If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through telephone, email, or face to face. You can contact us at or call 0870 414 9080.

Expected salary

Location

Milton Keynes

Job date

Thu, 20 Mar 2025 23:11:19 GMT

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