Assistant Relationship Manager

Job title:

Assistant Relationship Manager

Company

DF Capital

Job description

At DF Capital, we champion banking for ambition. As an award-winning provider of commercial finance and savings, we empower depositors and small businesses with financial solutions tailored to fuel their growth. Headquartered in Manchester, our team of over 130, serves thousands of customers across the UK, transforming savings into new opportunities for businesses to thrive.We’re passionate about helping our customers succeed. As we expand our retail and commercial lending products, we remain committed to meeting their evolving needs and supporting their ambitions every step of the way.OUR STORYFounded in 2016, DF Capital was born with a focus on distribution finance – providing dealers, distributors, and manufacturers with the funding they need to stock, display, and sell products, without straining cash flow.Since then, we’ve delivered over £3.5bn of funding across diverse sectors. From motorhomes and machinery to motorbikes and lodges, we’ve financed all shapes and sizes of commercial vehicles and automobiles (no planes or trains – yet). We listed on the Alternative Investment Market of the London Stock Exchange in 2019.BECOMING A BANKIn 2020, we became a fully authorised bank, extending our offering with savings products for retail depositors. We’re proud of our strong customer service, consistently achieving high satisfaction scores – like our current average rating of 4.8/5 from 1,200+ reviews, which also earned us a Platinum Trusted Service Award. The deposits we receive fuel UK businesses through our commercial lending, creating a virtuous cycle of growth.WHERE WE’RE HEADEDOur goal is simple: to be the best bank – for our customers and each other. We put customer needs first, continuously looking to improve our proposition on their feedback. We aim to help more customers in more ways while continuing to deliver exceptional service.How do we achieve this? By hiring people who care deeply about doing the right thing, we’ve been recognised as ‘World Class to Work For’ by Best Companies, and we’re proud of our inclusive, sustainable, and progressive workplace.OUR CULTUREDF Capital is a very special place to work. We have an amazing team who commit themselves each and every day to bring our ambitious growth plans to life. We’ve achieved much on our journey so far, but I believe we have our best days ahead of us.We’ve established a unique culture that is built on a virtuous circle where engaged and empowered employees, who are powered by a shared purpose, deliver great outcomes for our customers, our communities, the environment and ultimately our shareholders. This is why we are rated a world class place to work and are amongst the best companies to work for in the UK.RequirementsTHE ROLEAs a member of the newly created Structured Finance team, you will play a key role in servicing a portfolio of clients by offering class-leading customer service which support our customers and enable them to meet and exceed their business ambitions. Reporting to a Relationship Manager you will be responsible for servicing and managing relationships with Structured Finance customers including products such as Stock Flow Finance, Invoice Finance, Wholesale Finance and Short-Term Secured Business Loans.DFC’s Structured Finance solutions are designed not only to meet customers’ working capital needs but are also perfect for financing customer opportunities such as mergers and acquisitions, business restructures and asset purchases.You will be a proven builder and developer of relationships with both customers and internal stakeholders. You will be a self-starter, have enthusiasm and a can-do attitude to build trust with, and provide the right outcomes for, customers. You’ll build depth of knowledge in our lending products, help prospects, existing customers and external stakeholders understand the benefits that working with DF Capital brings.You’ll have an eye for opportunity and be eager to bring them to life alongside colleagues across the bank. You understand the value of teamwork and that collaboration can shape the bank’s success. You will be comfortable sharing your knowledge with colleagues to put our customers’ needs first. You’ll be an exponent of strong customer service and will look for ways to keep DF Capital ahead of its competitors.Ideally, you will be comfortable working with customers’ financial statements and forecasts to ensure that you can identify deteriorating trends or concerns and can concisely escalate your findings where appropriate, although further training on financial analysis will be provided. You’ll be equally comfortable working at pace, being a team player but also able to work autonomously. You will have strong communication, organisation and facilitation skills, whilst being comfortable working with a variety of stakeholders at varying levels of an organisation. You will be able to demonstrate a good understanding of the key components of commercial lending and what it takes to deliver great customer service and strong customer advocacy. Having a strong attention to detail, with proven ability to prioritise and excellent organisational skills are prerequisites.RESPONSIBILITIES AND DUTIES:Other duties may be assigned outside of the following duties and responsibilities:· As part of the Structured Finance team, responsible for supporting Relationship Managers with servicing a portfolio of clients across multiple lending solutions· Supporting Business Development Managers with client onboarding and ongoing facility change requests· Develop and maintain existing customer relationships by providing excellent “after-sales” service and looking for ways to deepen DF Capital’s support for our customers· Review and process daily security documents and funding requests· Ensure that all operational conditions are satisfied on an ongoing basis· Review financial statements and forecasts and escalate deteriorating trends or concerns where appropriate· Ensure that client records and changes in client status are recorded and implemented promptly and diligently through our CRM system· Preparing facility reviews for the Relationship Management team· Minimise bad debts by working collaboratively with colleagues in the Credit and Portfolio team to effectively apply lending policy and appetite and identifying and escalating concerns where requiredBenefits

• Private medical insurance for you and your partner/spouse
• 10% Employer pension contribution
• 30-day annual leave entitlement plus Bank/Public Holidays
• Free Gym Membership
• Discretionary annual bonus
• Discretionary share awards
• Life Assurance
• Income Protection
• Save As You Earn company share acquisition scheme
• Tax efficient salary sacrifice scheme to obtain bicycles and electric vehicles
• 4 days of paid Volunteering leave to support our local communities
• Vibrant office location in the lively city centre of Manchester

Expected salary

Location

Manchester

Job date

Wed, 12 Feb 2025 23:56:29 GMT

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