Assistant Senior Care Manager

Job title:

Assistant Senior Care Manager

Company

RT Medical

Job description

Job Title: Assistant Senior Care ManagerLocation: Toronto, Ontario, CanadaCompany: RT MedicalAbout Us: RT Medical is a patient-focused healthcare company specializing in multi-disciplinary primary care clinics, home care, self-testing products, virtual care and Allied Health services.With a fun, friendly and results-driven culture, working with RT Medical is an opportunity to be rewarded for your contributions to a growing startup, while helping Canadians through a patient-centered care approach.Reports To: Senior Care ManagerRole Description: The Assistant Senior Care Manager will work closely with the Senior Care Manager and Management Team to play a crucial role in overseeing this segment of our business. The responsibilities of this role will evolve over time as the business grows. This is a hybrid role, working both in the clinic and at home.The role will be very hands-on, with tasks including:

• Implementing Standard Operating Procedures and the Operations Manual.

• Helping to oversee our quality assurance program to ensure customer satisfaction, identify staff improvement opportunities, and maintain the highest quality service.

• Assisting with the scheduling and operations platform.

• Assisting with the hiring and training of personal support workers (PSWs) and nurses.

• Occasionally answering phone calls, emails, and web forms as the first point of contact in the sales process with prospective clients.

• Updating customer profiles in the database.

As the client base grows, the Assistant Senior Care Manager’s role will grow to include responsibilities such as:

• Supporting the Senior Care Manager in leading a team of PSWs and nurses to provide high-quality personal care in patients’ homes and Long-Term Care facilities.

• Assisting in creating personalized care plans for patients, collaborating with their families and support circles, which involves travelling to patients’ homes and conducting virtual meetings.

• Supporting staff management, including performance appraisals and disciplinary plans.

• Ensuring patient/client concerns are addressed promptly.

• Coordinating with Customer Service (CS) to ensure clients receive appropriate responses.

• Shadowing in-home staff to perform quality checks and ensure high standards of care.

Qualifications:

• Background in nursing or a related field a requirement.

• Relevant healthcare or administrative qualifications.

• Specific experience in the senior care sector is considered an asset.

• Exceptional English verbal and written communication skills.

• Computer savvy.

• Ability to work independently and as part of a team.

• Strong organizational skills and attention to detail.

• Valid driver’s license and access to a reliable vehicle is required.

Expected salary

Location

Toronto, ON

Job date

Sat, 10 Aug 2024 22:18:06 GMT

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