Audio-Visual Engineer – Engineering IT Shared Services – 1029702-6689 in Urbana, Illinois

This job was posted by https://illinoisjoblink.illinois.gov : For more
information, please see:
https://illinoisjoblink.illinois.gov/jobs/12594477 Audio-Visual Engineer

Engineering IT Shared Services

The Grainger College of Engineering

University of Illinois Urbana-Champaign

Engineering IT Shared Services at the University of Illinois at
Urbana-Champaign seeks applicants for an Audio-Visual (AV) Engineer. We
are the IT services provider for the nationally-ranked Grainger College
of Engineering, providing services for teaching, research, and learning.
Our mission is to be a trusted academic partner in support and service
to over 1,100 faculty and staff, and over 10,000 students. We pride
ourselves on a customer-centric approach, with emphasis on
effectiveness, transparency, and accountability to furnish innovative
solutions to the needs of a college dedicated to ingenuity.

You will enjoy energetic and challenging work running and supporting our
IT services, along with a transparent and respectful work environment
built upon partnerships, collaboration and teamwork. We care deeply
about supporting the growth of our employees and invest in employee
development through mentorship, cross-functional teams, and professional
development and career-advancement opportunities.

Engineering IT Shared Services values employees who are able to work
autonomously and on a team with integrity, honesty, comfort with
ambiguity, and a growth mindset. Individuals that demonstrate commitment
and determination in their work will find this a rewarding and
supportive environment.

The University of Illinois is an Equal Opportunity, Affirmative Action
employer that recruits and hires qualified candidates without regard to
race, color, religion, sex, sexual orientation, gender identity, age,
national origin, disability or veteran status. For more information,
visit http://go.illinois.edu/EEO.

The Audio-Visual Engineer provides design, provision, and commission
technically complex classroom AV systems. Perform independent
operational decision making in a team context with regard to deployment,
acquisition, purchasing, maintenance and support of critical AV systems.
This role further serves as a planning and technical resource for
colleagues, as well as an advisor to management on forward planning.
This position reports to the Assistant Director of Instructional
Services within Engineering IT Shared Services.

Duties and Responsibilities:

Audio-Visual System Support

Analyze functional and performance issues associated with use of A/V
technology, collaborate with peers on possible solutions and implement
corrective actions in a timely manner.

Manage deployment of systems for classroom technologies, such as
projectors, screens, and lecture capture equipment.

Manage deployment of systems for conference room technologies, such as
projectors, displays, and video conferencing equipment.

Perform design reviews for in-house and departmental projects.

Design audiovisual systems for classroom implementation.

Program audio Digital Signal Processors (DSPs) as needed for classroom
and campus operation.

Audio-Visual Service Management:

Research and determine trends in A/V technology and integrate
appropriately to ensure the College’s excellence in instructional,
conference, and collaboration spaces.

Manage best practice processes for the regular maintenance, replacement,
upgrade and standardization of A/V technology across the College.

Coordinating documentation and training for units, individual users, and
IT staff on the use of A/V technology.

As needed, supervise student/hourly employees, as related to project
implementation, etc.; may also serve as a mentor/coach to junior staff.

Partner with relevant 3rd party vendors to maintain, troubleshoot and
participate in problem-solving A/V hardware and software issues. Use
technical skills to ensure system diagno tics, troubleshoot, and
configure and route IP-based ethernet and fiber optic networks for
digital signal distribution.

Audio-Visual Design and Project Management:

Manage a diverse portfolio of multiple A/V projects and ensure timely
delivery of the end product.

Design standard A/V systems and services where practical and work to
adapt such services to the unique needs of the unit where necessary.

Set up and deploy video cameras, audio equipment, equipment layouts and
wiring schematics, and manage troubleshooting of A/V and networking
equipment.

Organizational Support:

Partner with Engineering IT user support staff on the support of A/V
technology and serve as their escalation path.

Work with Engineering IT and departmental staff to provide A/V support
for occasional high-profile events, which may occur outside business
hours.

Act as a technical and institutional resource for other A/V Specialists,
providing training and advice as needed.

Interact with various teams within Engineering IT Shared Services to
ensure outstanding service delivery to the end-users.

Customer Service and Support:

Promote and delivering excellent customer service by responding to
requests in person, on the phone, or via email in a timely, polite, and
professional manner.

Actively maintain relationships with user community, proactively
communicate relevant information, and stay infor