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Proactive Partner Engagement: Develop a deep understanding of partners’ key solutions, workloads, and priorities on Azure. Conduct regular trend analysis, proactive monitoring, and event planning to support their objectives effectively. Strategic Project Execution: Take ownership of project-level Azure issues, driving them toward resolution. Ensure support and engineering teams are prepared for key milestones, maintaining high readiness levels. Critical Problem Resolution: Lead the Azure Support team in swiftly mitigating issues affecting critical workloads. Provide timely communication within a 24x7x365 global support framework. Case Ownership: Manage a subset of escalated partner support cases from initiation to resolution. Deliver an exceptional partner support experience and continually enhance Azure technical expertise. Root Cause Analysis (RCA) Ownership: Oversee the timely and quality delivery of root cause analyses (RCA) to understand reported issues and prevent future occurrences. Engineering Engagement: Act as a relentless advocate for partners, driving product feedback and feature requests to address pain points and enhance Azure resiliency.
Required Qualifications:
Preferred Qualifications:
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter. Every day, our customers stake their business and reputation on our cloud. You can help #AzCXP provide our customers with the world-class cloud services they need to succeed. Join us and be part of Azure’s Sovereign cloud support strategy, driving customer success and advancing Microsoft’s mission to empower every organization to achieve more. #AzCXP #AZCXP #AZCXPACES #ACESSov #AZCXPSUPPORT #cxpaces
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
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