Banking Operations Officer

Job title:

Banking Operations Officer

Company

Qonto

Job description

Our mission? Making day-to-day banking easier for SMEs and freelancers thanks to an online business account that’s combined with invoicing, bookkeeping and spend management tools. Thanks to its innovative product, highly reactive 24/7 customer support and clear pricing, Qonto has become the leader in its market.Our journey: Founded by and in July 2017, Qonto has rapidly gained trust, serving over 500,000 customers. Thanks to our wonderful team of 1,600+ Qontoers, we also made it to the French ranking!Our values:Customer focus | Prioritize customers in everything you doOwnership | Own your part, get things doneTeamwork | Make (team)work easyMastery | Continuously raise the barIntegrity | Always do what’s right, and respect peopleOur beliefs: At Qonto, we’re committed to fostering a welcoming environment where everyone can thrive. We prioritize evaluating applicants based solely on skills and potential, ensuring diversity with 50% international team members, 44% women, and 20% parents. Join us in building a workplace that celebrates diversity and individuality..Join us as a Banking Operations Officer to streamline and enhance our SEPA and SWIFT processes. This role is crucial as we launched two significant banking features at Qonto that will contribute to strengthening our clients’ experience.👩‍💻🧑‍💻 As a Banking Operations Officer at Qonto, you will:– Manage customer tickets and technical issues to maintain a high CSAT score– Oversee and refine operational procedures to ensure the first reply time remains low– Collaborate with cross-functional teams to integrate new banking features seamlessly– Drive continuous improvement initiatives to better processes in the team and ensure compliance🤔 What you can expect:– Direct collaboration with experienced leaders in the banking industry– Opportunity to work on cutting-edge banking technology and innovations– A supportive and dynamic 6 people team that fosters professional growth– Access to state-of-the-art tools and methodologies (Zendesk, Forest…)– Involvement in strategic projects that directly impact the business and customer satisfaction– An international environment with over 75 nationalities spread across our offices in Paris, Milan, Barcelona, Berlin, and Belgrade.🤝 About your future manager:With her rich experience from BPCE and a hands-on approach, will guide you through your journey at Qonto. She values individual responsibility and team collaboration, providing personalized support to help you excel at your work.🏅 About You:– 1 to 2 years of experience in banking operations, ideally with SEPA and SWIFT– A structured thinker with a keen eye for process improvement– Proven track record in managing high-volume operational tasks in a collaborative setting– Strong communicator and feedback-oriented, fluent in English and French (spoken and written)– Passionate about providing exceptional customer service and making day-to-day banking easier!“At Qonto we understand that true diversity isn’t just about ticking boxes on a hiring checklist. Apply regardless of the boxes you tick! Who knows? You may have the missing piece of the puzzle we’ve been searching for all along.”🎁 PerksA tailor-made and dynamic career track. An inclusive work environment. And so much more to help you succeed.– Offices in Paris, Berlin, Milan, Barcelona, and Belgrade;– Tailor-made remote work policy depending on the job you apply for and where you live;– Competitive salary package;– A meal voucher;– Public transportation reimbursement (part or global);– A great health insurance (depending on the country);– Employee well-being initiatives: access to to take care of your mental health and great offers for sports and wellness activities;– A progressive disability, and parenthood policy as part of our commitment to the (1 in 6 of Qonto employees is a parent!) and childcare benefits with selected partners;– Monthly team events.💪 Our hiring process:– Interviews with your Talent Acquisition Manager and future managers– A remote exercise to demonstrate your skills and give you a taste of what working at Qonto could be likeWe will send you an interview guide so you can best prepare yourself.On average, our process lasts 20 working days and offers usually follow within 48 hours 🤞To learn more about us:| I |To know how your personal data will be processed during your application process or to request its deletion, please .

Expected salary

Location

Paris

Job date

Fri, 05 Jul 2024 05:31:47 GMT

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