Bilingual Customer Service Representative in Burnaby, British Columbia

Description

JOB OVERVIEW

Seeking to hire a French Bilingual Customer Service Representative for a client located in Burnaby, BC. The chosen candidate must have excellent verbal and written communication skills in English and French, and have previous Customer Service or Sales experience. This role is a 6-month contract assignment with the potential of extension and/or moving permanently.

RESPONSIBILITIES

• Maintain direct contact with customers before and/or after the sale, via telephone, email, chat, or other social media platforms

• Support sales team by developing and maintaining positive customer relations (CRM) with clients/customers.

• Works with customers and/or distributors to receive accurate accounts of equipment failures and provides reports to management.

• Pre-sale: Responds to customer inquiries to determine appropriate product literature and pricing schedules; influences production and shipping schedules; recommends price changes based on company/customer relationship; recognizes new business opportunities.

• Post-sale: Respond to customer inquiries (RMA, status, delivery, etc.). Resolves production scheduling and shipping or invoicing problems; determines the validity of warranty claims and liaises with the technical support team and refers customers to that department as needed; changes production and shipping schedules; and recognizes add-on business opportunities.

• Assist in executing and maintaining any mailed or emailed transition communications.

• Serve as the first point-of-contact (phone, mail, email) for patients transitioning from Animas Canada and contacting our client for future order/reorder of their CGM supplies.

• Creating or updating patient records for transitioning customers.

• Enter any new persons or organizations into a database and maintain existing accounts.

• Placing first orders for transitioning customers, and providing eStore information for future purchases.

• Calling out to customers who have not responded to mailed or emailed communications.

• Provide administrative support such as retrieving voicemails, managing an email inbox, mailing letters, and retrieving invoices.

• Process and maintain incoming faxes and emails utilizing a document management system.

• Support daily inside sales operations and identify new sales opportunities.

• Perform simple reporting and utilize reports to track task completion.

• This position assumes and performs other duties and assignments as required by the department.

Skills

Customer service, inbound and outbound calls, bilingual, French, escalation calls, call center environment, salesforce

Top Skills Details

Customer service, inbound and outbound calls, bilingual, French

Additional Skills & Qualifications

NICE TO HAVES

• Salesforce experience.

• Experience using MS Teams.

• Previous call center experience.

• General knowledge of Diabetes.

• B2C business experience.

• Post-secondary education.

Experience Level

Entry Level

Pay and Benefits

The pay range for this position is $25.00 – $25.00

Workplace Type

This is a hybrid position in Burnaby,BC.

À propos de TEKsystems:

Nous sommes partenaires dans la transformation. Nous aidons les clients à activer des idées et des solutions afin de profiter d’un nouveau monde d’opportunités. Nous sommes une équipe solide de 80 000 personnes, nous travaillons avec plus de 6 000 clients, dont 80 % faisant partie du Fortune 500, partout en Amérique du Nord, en Europe et en Asie. En tant que chefs de file de l’industrie des services technologiques complets, des services aux talents et des applications du monde réel, nous travaillons avec des leaders progressistes pour favoriser le changement. C’est le pouvoir d’un vrai partenariat. TEKsystems est une société du groupe Allegis.

About TEKsystems:

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.