Bilingual End User Care Specialist

Job title:

Bilingual End User Care Specialist

Company

Benevity

Job description

Meet BenevityThe world’s coolest companies (and their employees) use Benevity’s technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups and micro-actions, we help most of the Fortune 100 brands build better cultures and use their power for good. We’re also one of the first B Corporations in Canada, meaning we’re as committed to purpose as we are to profits. We have people working all over the world, including Canada, Spain, Switzerland, United Kingdom, the United States and more!Our End User Care Specialists engage with Benevity’s remarkable end users, clients, and nonprofit organizations, driving our mission to change the world. We’re looking for candidates who are detail-oriented, excel at multitasking, and are excited to be part of a collaborative and skilled team.Join a group of dedicated and passionate professionals committed to creating innovative solutions for our clients. You’ll have the opportunity to work alongside some of the world’s most renowned companies and charities, supporting their efforts to make a meaningful impact. If you’re a self-motivated, adaptable team player who learns quickly, enjoys solving challenging problems, and appreciates a casual work attire, you’ll fit right in. Intrigued? We’d be delighted to welcome you aboard!What you’ll do:

• Deliver exceptional service to turn clients into Raving Fans of Benevity!
• Serve as the main point of contact for client support inquiries via email and phone
• Maintain all service level agreements diligently
• Escalate client concerns to guarantee swift resolution
• Communicate system issues and enhancement suggestions to the development team
• Specialize in certain client programs, sharing your expertise with the team
• Address support requests both in writing and verbally

What you’ll bring:

• Bachelor’s degree or equivalent experience
• At least 2 years in customer service or client management
• Strong interpersonal and communication skills, both written and verbal
• Ability to excel independently and as part of a team
• Adaptability to dynamic environments and comfort with change
• Skilled in navigating ambiguity and complex systems
• Proficient in analyzing information and understanding subtleties in written communications
• Expertise in establishing rapid relationships through email and phone
• Proficiency in a second language is beneficial

Discover your purpose at workWe are not employees, we are Benevity-ites. From all locations, backgrounds and walks of life, who deserve more …Innovative work. Growth opportunities. Caring co-workers. And a chance to do work that fills us with a sense of purpose.If the idea of working on tech that helps people do good in the world lights you up … If you want a career where you’re valued for who you are and challenged to see who you can become …It’s time to join Benevity. We’re so excited to meet you.Where we workAt Benevity, we have developed a Community First approach that we design our people’s experience around with goals to build a strong community and culture, achieve stellar execution of our business goals and social mandate, and ensure Benevity-ites thrive. For those who live within a reasonable commuting distance to an office, we can split our time working in the office and from home to optimize the opportunities of both, with the requirement that we spend at least 50% of the time in the office.Join a company where DEIB isn’t a buzzwordDiversity, equity, inclusion and belonging are part of Benevity’s DNA. You’ll see the impact of our massive investment in DEIB daily – from our well-supported employee resources groups to the exceptional diversity on our leadership and tech teams.We know that diverse backgrounds, experiences, skills and passions are what move our business and our people forward, so we’re committed to creating a culture of belonging with equal opportunities for everyone to shine.That starts with a fair and accessible hiring process. If you want to feel seen, heard and celebrated, you belong at Benevity.Candidates with disabilities who may require accommodations throughout the hiring or assessment process are encouraged to reach out to accommodations@benevity.com.

Expected salary

Location

Calgary, AB

Job date

Sat, 24 Aug 2024 23:07:34 GMT

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