Business Analyst

Job title:

Business Analyst

Company

Nationwide

Job description

As a Business Analyst, you will be part of our Customer Servicing Area, with this role focusing on Customer Resolutions.Reporting to a Senior Business Analyst, you will have an understanding of a BA toolkit, likely to include basic knowledge of different project methodologies, which you can use to support us in driving excellent outcomes for our customers.You’ll be a self-starter and keen to drive your analysis career, through on the job learning and delivery of core BA artefacts such as Requirement Catalogues/User Stories. Naturally, we’ll provide you with the coaching you need to be successful.Your natural inquisitiveness will see you getting the right outcome for both our customers and our organisation, and your attention to detail will enable you to spot issues before they even occur.The Customer Servicing CIO team enables the best customer experience of our banking products and helps our Retail colleagues deliver a Simply brilliant service, by continuously maintaining and delivering enhancements to the technology and systems that underpin the experience of banking with Nationwide – if all of this sounds interesting, then this could be the role for you!At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.For this job you’ll spend at least two days per week, or if part time you’ll spend 40% of your working time, based at either our Swindon, Northampton, Bournemouth or London office.If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to .If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.What you’ll be doingYou will be accountable for conducting detailed As-Is and To-Be process work, this will include reviewing or documenting existing As-Is processes and developing To-Be process maps, documentation, and user guides to meet the needs of our customers.You will deliver explicit, quantifiable, traceable and testable requirements through appropriate elicitation, documentation, validation, and management of your work. You will be managing changes in requirements or designs, ensuring alignment to priorities and other relevant change initiatives. You will maintain the traceability of business requirements to the solution, with the status and ownership communicated to relevant stakeholders. You will provide requirements consultancy throughout the project lifecycle to ensure traceability remains correct and current.You will provide timely updates to the project team with the work you have been assigned, highlight any blockers, risks and issues. You will share lessons learnt and provide feedback as requested. You will also build relationships to ensure you can be successful in your role. Importantly, you’ll ensure that work is delivered on time, to the required quality and aligning to our VDF standards.Typically, alongside peers, you will contribute to the quarterly planning process, supporting the development and articulation of the next period to support the development of our roadmap.About you

• You’ll be able to demonstrate your ability to analyse complex issues and identify root causes
• You will be able to work collaboratively within cross-functional teams, building relationships with internal and external stakeholders to elicit requirements & acceptance criteria to ensure the business objectives and product vision is being delivered
• You will either have experience of, or be exceptionally keen to understand how to gather requirements and manage as appropriate
• You’ll know how to produce high quality process flows, user stories and other associated documentation or be willing to learn on the job
• Experience of, and the confidence to manage workshops and meetings with business and technology colleagues

Our Customer First behaviours are all about putting customers and members at the heart of how we work together. You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these.

• Say it straight – This is about being honest and direct with good intent and saying what needs to be said in the room. It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
• Push for better – This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
• Get it done – This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.

We know applying for jobs can sometimes feel like you’re sending an application into a black hole. We review each application individually. So, it’s a good idea to call out your most relevant experience on your application to give yourself the best chance.The extras you’ll getThere are all sorts of employee benefits available at Nationwide, including:

• A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
• Up to 2 days of paid volunteering a year
• Life assurance worth 8x your salary
• A great selection of additional benefits through our salary sacrifice scheme
• Wellhub – Access to a range of free and paid options for health and wellness
• Access to an annual performance related bonus
• Access to training to help you develop and progress your career
• 25 days holiday, pro rata

What makes us differentNationwide is the world’s largest building society. With over 15 million customers, we have a relationship with almost a quarter of the UK’s population. We’ve got the scale to compete with the big banks, but we’re not a bank.As a building society, we’re owned by our members – that’s our customers who have their current account, mortgage or savings with us. It means we can do things differently to deliver our Purpose – Banking – but fairer, more rewarding, and for the good of society.When you work at Nationwide, you can experience that difference for yourself. You’ll be part of a high-performing, purpose-driven organisation that offers rewarding career experiences and a highly competitive range of benefits to match. You’ll also be joining us at an important time as we seek to reach more and more people in the UK. We want everyone in the UK to know that they don’t have to bank with a bank. They can choose a modern mutual instead.What to do nextIf this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

Expected salary

Location

Bournemouth – Swindon

Job date

Sun, 02 Mar 2025 03:28:51 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (hiring-jobs.com) you saw this job posting.