Business Assurance Manager

Job title:

Business Assurance Manager

Company

BT

Job description

Recruiter: Carla BallingerHiring Manager: Adrian ThomasLocations considered: Bristol, Birmingham & DerryOur hybrid working means in this role you are required to be in the office 3 days per week with the option of working from a place of your choice 2 days per weekWhy this job mattersGroup Business Assurance (GBA) operates as a 2nd Line of defence, assuring the end to end (E2E) accuracy of supplier and customer charging, whilst giving insight and consultancy to the business on improvements and optimisation opportunities.As a Business Assurance Manager you will define, develop and execute the Network & Usage related Group Business Assurance strategy, across BT Products, Services and Contracts, for the specific CFU (Customer Facing Unit) area of responsibility. Provide expert consultancy across BT Group, based on industry best practice, and the indepth BT End to End system & product knowledge. Providing issue management support, whether from issue identification, revenue / cost recovery or through to root cause management. Ownership or governance of the regulatory controls that are key to BT’s regulatory compliance to OFCOM, and Financial key control compliance.What you’ll be doing

• Leading the Rating & Test Event Generation (TEG) Network & Usage (N&U) Business Assurance team, in a pan BT role, that provides specialist Assurance capability and accountability.
• Accountable for business engagement across a wide range of BT stakeholders at career level B and C, for the relevant area of responsibility.
• Uses advanced business assurance knowledge & risk methodologies, to conduct coverage and risk assessments, in order to prioritise which areas require new business assurance controls.
• Own and deliver Business Assurance control development projects through to delivery, aligned to department strategy – from business case creation, securing investment, through to requirements gathering, design sign off, development, user acceptance testing through to deployment into operations .
• Identifies key opportunities for improvement and transformation, at both operational and strategic level and drives implementation.
• Lead, develop and motivate a team of Business Assurance Analysts, Advisors and/or Specialists, providing coaching and development support, with roles based in both the UK and India.
• Management of third-party suppliers
• Ownership for the root cause analysis and root cause management, focused on Digital or Networks areas, for the applicable Assurance remit of their role (working with relevant N&U CFU lead and/or Assurance Operations). Ensuring the business takes ownership to either implement required process/system improvements or formally document & register business acceptance of the risk.
• To pro-actively investigate & lead on new areas of leakage or margin improvement (Revenue and Cost) for specific area of responsibility, including holding relevant areas to account on resolution of issues identified.
• Governance role across new Assurance control build and Assurance Operations, to ensure applicable controls are operated effectively, timely and accurately. Driving escalation and support resolution where issues occur
• Ensures adherence to regulatory controls and Financial key control compliance.
• Control development life cycle – from requirement gathering, prioritisation, approval of funding & resource requirements, design sign off, user acceptance testing through to deployment into operations.
• Ensuring appropriate process documents are in place, for both direct team & Assurance Operations

The experience you’ll have

• Significant Telecom or Utilities industry experience,
• Experience of working within following areas of business specialism: Business assurance, risk, compliance, network, business operations, audit, billing, or contract management roles.
• Experience in data analysis and designing, documenting & maintaining Controls to mitigate risk.
• People management experience, including management of resource based in UK and India. Plus management of analytical \ technical \ specialized roles
• Demonstrate knowledge and understanding of the type of end to end systems and processes, that are required to accurately capture and process event records, from ‘network’ to ‘billing’
• Experience of Billing systems migrations
• BQF LP+ or Six Sigma Green belt+ preferred
• Advanced data analytical skills
• Basic SQL skills (qualifications and/or experience)

The skills you’ll needData StorytellingCommercial AcumenProblem SolvingRisk ManagementBusiness AssuranceWhat’s in it for you? What are the benefits?We work across the group with a wide range of stakeholders including many of the senior leadership teams in the business. We are committed to providing all colleagues with the right opportunities to develop their career. There will be an opportunity to learn from a diverse team, with wide ranging experience. The opportunity to make a difference is huge! You’ll get a broad understanding of all parts of BT and the experience will be valuable in any future roles.

• 25 days’ annual leave, plus bank holidays, and additional days for length of service
• 10% on target bonus
• Life Assurance
• Pension scheme – If you pay in a minimum of 5% of your pensionable salary every month we will pay in 10%
• 50% off BT and EE mobile pay monthly or SIM only plans
• Exclusive colleague discounts on our latest and greatest BT broadband packages
• BT TV, including BT Sport and the NOW Entertainment membership, and 25% off NOW Sport, Cinema and Kids
• Shared Parental leave – maximum amount of leave you can share with your partner is 50 weeks
• 3 volunteering days per year
• Competitive employee discount on BT/EE products
• Competitive friends and family discount on EE Mobile

Our leadership standardsLooking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.About usBT is part of BT Group, along with EE, Openreach, and Plusnet.Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.A FEW POINTS TO NOTE:Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.DON’T MEET EVERY SINGLE REQUIREMENT?Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We’re committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you’re excited about this role but your past experience doesn’t align perfectly with every requirement on the Job Description, please apply anyway – you may just be the right candidate for this or other roles in our wider team.

Expected salary

Location

Bristol Area

Job date

Thu, 09 Jan 2025 08:20:14 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (hiring-jobs.com) you saw this job posting.