Business Change Manager

Salary: £62,000 to £65,000 per annum dependent upon experience

Contract Type: 12 Fixed Term Contract

Security Level: BPSS

Visa Restrictions: This position does not offer visa sponsorship

We are the UK’s aviation and aerospace regulator and recognised as a world leader in its field. Our activities are diverse, enabling the aviation industry to meet the highest safety standards, and we pride ourselves on our ability to adapt to the constantly evolving aviation environment.

Our Team

Portfolio Delivery is core to the continuous improvement of the CAA. As we evolve the way we operate in an ever-changing world, it’s vital that the CAA remains agile, forward-thinking, and easy to do business with. As the regulator, we are at the forefront of anticipating, creating, and implementing change within our world-leading aviation sector and must hold ourselves to the same standard.

We’re proud of the contribution we are making to improve aviation standards sustainably, in protecting the public and ensuring they are fairly treated, as well as the work we are doing to make our lives easier, and our jobs more effective.

The Role

As a manager in the Business Change team, you will work collaboratively with business areas to ensure colleagues are fully prepared to receive change.

Working with your project sponsor and wider project team, you’ll play a pivotal role in engaging colleagues at all levels, building capability and capacity to receive transformational change by ensuring colleagues are ready willing and able to accept new ways of working.

Using a structured change management approach, you will produce business change plans to deliver outcomes that cover People, Process and Technology, as well as the projects encouraged benefits, whilst also acting to minimise resistance and improve engagement. Please note this role is specifically for Business Change Mangers, not Business Analysts.

In summary the Business Change Manager will support the business through Portfolio Delivery Business Change methodology end to end.

Key Responsibilities:

• Manage the people-side of change on key Portfolio projects
• Lead change impact analysis for people, processes, and systems
• Create business change strategy and supporting plans, ensuring activities are owned and fully resourced
• Ensure the integration of business change activities into the overall project plans and work with the Project Manager to ensure these activities remain on track
• Identify people-side risks and anticipated points of resistance, and develops specific interventions, plans to mitigate, or address concerns
• Assist SME and project teams in co-coordinating, scheduling, and messaging training requirements both internally and externally, including the development of materials and tools
• Provide practical help to users with the new system before, during and after the ‘go-live’ of the systems replacement
• Complete business readiness assessment at key points within project life cycle and conduct readiness assessments to preparing the affected business areas for the transition to new ways of working
• Lead project transition into BAU ensuring all changes are embedded
• Collate feedback from colleagues who have been part of the change to gain a temperature check on the success of the interventions
• Lead and contribute creative and innovative ideas for the development and growth of the Business Change team
• Provide line and task management duties to Business Change Analysts

About You

We are a dynamic and supportive team, who work collaboratively with each other and our project teams to ensure that our people are a priority in the delivery of change. We are keen to work with individuals who are passionate about people, and keen to ensure they are considered and supported through the delivery of change in an organisation.

• You are experienced in leading end-to-end cross business transformation/change, and are a natural leader with gravitas and an ability to influence senior partners
• You are delivery focused with a positive attitude who can adapt approaches to ensure a project delivers. You support, develop, and challenge and are able to work positively with a wide range of individuals and groups at all levels in support of the Portfolio
• Experience in dealing with a wide range of stakeholders including Executive Committee/Board, all departmental managers, industry suppliers and government departments.
• Strong enough to stand ground on key decisions and willing and able to positively challenge partners at all levels.
• The successful candidate needs to operate with urgency and pace without neglecting the quality of their work – supporting, developing, and challenging are key components of this role.
• Have a good knowledge and understanding of (or be keen to learn about) the industry and business of CAA and the environment in which it operates.
• You will need to operate to the CAA Values and Behaviours framework and be an action orientated self-starter who works on their own initiative and takes ownership for personal performance.
• Have a real passion for business change and keen to work with a team who share this drive and energy

Skills and Experience

• Experience and knowledge of change management principles and methodologies, and applying these to project delivery
• Ability to lead and coach others in effective change management
• Lead workshops with numerous internal and external partners
• Change management qualification is preferred (APMG / Prosci ADKAR®)

What We Can Offer You

This is an opportunity to join a growing team and influence the direction of the organisation through involvement in a wide variety of projects.

Additional Information

For many appointments within the CAA, these roles require access to operationally sensitive infrastructure and/or Nationally Protected information. For these roles the post holders must undergo National Security Vetting and achieve the appropriate level of clearance.

BPSS – To be vetted you must have the right to work in the UK so that meaningful checks can be undertaken.

If you do not meet these requirements, we may not be able to accept your application.

For more information on BPSS clearance please visit – BPSS clearance

Relocation & Property

The CAA will be relocating from Aviation House (Our Gatwick Office) to new premises in a few years’ time. Our move is driven by strategic, operational and environmental considerations.

We will be moving to a new local home, up to a 15-mile radius of Aviation House, to minimise disruption for our valued colleagues and customers.

We are now working with colleagues and visitors to understand what we need in our new office, before we start our property search. We will sell Aviation House and land, vacate the site and move to new premises, but we do not expect to move before 2028

Inclusive Recruitment

We are passionate about diversity and ensuring all are included at the CAA. We are an equal opportunity employer and actively encourage applications from candidates of all backgrounds.

As a member of the Disability Confident scheme, applicants who meet the minimum criteria for a role with us will be guaranteed an interview. We use fair and inclusive selection approaches to hire the best person for the job based on merit alone. If you require an adjustment for any reason, please let us know.

Use of Artificial Intelligence by candidates in the CAA recruitment process

We recognise that many of our candidates find Artificial Intelligence to be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be rejected on that basis.

Working With Us

We are on a journey towards being increasingly adaptable, where our colleagues collaborate as part of cross-functional teams. This approach ensures we never stop learning together. It also means that you may become involved in activities that take you out of your day-to-day role, providing you with opportunities to develop and grow your career with us.

We have embraced hybrid working and offer flexible working patterns, being open to having a conversation about what works for you. We know where and when we work is important in achieving a work-life balance.

We offer a range of excellent benefits such as flexible working arrangements, free onsite gym at Gatwick, discounted gym membership for London, 28 days annual leave, additional 5 days leave purchase scheme, a generous pension scheme and much more!

Our Values

Do The Right Thing, Never Stop Learning, Build Collaborative Relationships, Respect Everyone – For more information please Click Here

Closing Date: Tuesday 26th May 2026

Interview Date: W/C Monday 15th June 2026

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

No recruitment agencies please.

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