Business Intelligence Analyst

JOB SUMMARY

At GoHealth Urgent Care, we place the needs of our patients first – by providing an effortless patient experience, a welcoming culture of care and seamless integration with market-leading health systems and our communities.

As an integral member of our team the Business Intelligence (BI) Analyst, Operations is responsible for the design, development, implementation, and support of mission-critical enterprise business intelligence dashboards and reports.  Working with cross-functional teams, you will participate to gather and document reporting requirements to meet business needs. Using your skills and experience as a BI Analyst, you will then use those requirements to design, develop, test, and build reports and dashboards in Tableau drawing on data from our data warehouse. 

JOB REQUIREMENTS

Education

• BA/BS in a relevant field such as accounting, computer science, economics, finance, mathematics, or statistics required
• Masters in a relevant field preferred

Work Experience

• 4-6 years experience developing and implementing enterprise-scale reports and dashboards required
• 4-6 years relevant work experience with Tableau required
•4-6 years experience with SQL required
• 4-6 years experience in retail or healthcare required
•User Experience Design (UXD)/User Interface Design (UID) experience strongly preferred

Required Licenses/Certifications

• Tableau Desktop Certified Professional certification required
• SQL certification required

Additional Knowledge, Skills and Abilities Required

• Programming / scripting experience with SQL Server Reporting Services
• Ability to manage multiple priorities, and assess and adjust quickly to changing priorities
• Excellent interpersonal (verbal and written) communication skills are required to support working in project environments that includes internal, external and customer teams
• Strong analytical skills and intuition, capable of making decisions based on analysis and experience
• Experience ensuring data integrity and accuracy through quality control techniques
• Ability to work both in a team and independently when required
• Ability to communicate clearly and often regarding project progress, challenges, and/or issues
• Understanding of data integration issues (validation and cleaning), familiarity with complex data and structures
Core Competencies:
• Collaboration: Takes ownership for collectively establishing productive partnerships and relationships and seek to gain joint understanding of priorities and objectives so that the greater good of the organization and those we serve is always at the forefront.
• Innovation: Consistently uses good judgment, applying creativity to overcome obstacles and increasing effectiveness and efficiency though process and other forms of innovation.
• Diversity and Inclusion: Fosters diversity and inclusion, to be able to better understand team members, our customers and partners. Engages the strengths and talents of each GoHealth team member, creating an environment of involvement, respect and connection where the richness of ideas, backgrounds and perspectives are harnessed.
• Integrity: Models and practices the highest ethical and professional standards; demonstrates pride and personal interest in our patients, partners and fellow team members, deeply engaging in the business. Makes decisions, with a focus on doing the right thing; treats team members, our customers, partners and vendors with dignity, consideration, open-mindedness and respect.
• Accountability: Always shows initiative, demonstrates a bias to action and gets things done. Actively accepts responsibility for diverse roles, obligations and actions that positively influence patient and customer outcomes, our partnerships and the healthcare needs of our communities.
(Prioritized) Functional Competencies: to be selected and prioritized by the hiring manager for each position

Additional Knowledge, Skills, and Abilities Preferred

•R, Python, ArcGIS

ESSENTIAL FUNCTIONS

• Work with all relevant stakeholders to gather business requirements for reports and dashboards
• Translate business requirements into specifications that will be used to create the required reports and dashboards
• Create required reports and dashboards from specifications leveraging best practices in UXD/UID
• Provide support as required to ensure the availability and performance of existing and developed reports and dashboards for both external and internal users
• Ensure proper configuration management and change controls are implemented for all reports and dashboards
• Provide technical assistance and cross training to other team members
• Design training curriculum to educate end-users on all reports and dashboards relevant to their role
• Deliver web-based and on-site training to end-users
• Design and implement technological best practices, guidelines and repeatable processes
• Must be able to perform duties with moderate to low supervision
• Ensure the integrity of the report and dashboard library by maintaining proper version control and removing obsolete reports and dashboards