Business Operations Specialist (Order Management Specialist)

Job title:

Business Operations Specialist (Order Management Specialist)

Company

AprilAire

Job description

Overview:AprilAire is a growing Madison-based company and an industry leading provider of healthy air solutions. We believe everyone deserves healthy air. You will join a team of professionals who are passionate, customer focused, adaptable, and leading the way for new HVAC technologies and innovative thinking. We are proud to have products in over 7 million homes and look forward to our continued success. Give your career a breath of fresh air today and consider joining our team!We are currently seeking someone who has a great eye for detail and a customer service focused attitude as an Business Operations Specialist (internally: Order Management Specialist)!Shift: Monday-Friday 1st shiftCompensation: Competitive pay with fun team activities during the year (such as a Betty Lou cruise, summer grill outs, etc!)Location: (near UW-Madison campus and free parking) 130 S. Ingersoll Madison, Wisconsin 53703Work style: If you meet performance metrics, this role has the opportunity to work from home one day per week.Career Opportunity: This role is a good fit for someone looking to build their career with our customers and move into further customer development, marketing, product management, admin, sales, finance/accounting, and more! This is a role is a key pipeline to other areas of our business.Responsibilities:Your day will include:

• Performs accurate and timely entry of customer purchase orders into ERP system.

• Reviews orders for completeness of specifications, quantity, pricing as well as customer account for other special agreements.
• Maintains customer specific notes to ensure proper handling of orders.
• Develops and maintains in-depth knowledge of customer classifications, products, pricing, and shipping methods.
• Create new ship to and bill to addresses within software as needed.
• Maintains customer database.
• Maintains special price program (Kardex) for customers with special pricing.
• Enters debit and credit memos.
• Monitor open (“A-Status”) order report to ensure timely resolution of order processing and communicate pertinent information as necessary.

• Perform research, determine root cause analysis, and make recommendations to management/sales to implement improved process to reduce “A-Status” orders.
• Coordinate with Sales and Distributors via phone and email to take appropriate steps to resolve open order/account issues. (Ex: pricing, quantity discrepancy, request revised PO, etc.)
• Manage email mailbox correspondence to provide support on:

• Pricing requests
• PO management
• Logistic coordination, order/tracking status, generate packing slips/bill of lading
• Literature requests
• Post order support, no charge/replacement orders, coordination with manufacturing, data verification (warranty claims, order history)
• Investigate unresolved short payments
• Respond/resolve customer inquiries/complaints
• Assist with incoming customer service calls and web chat responses.

Qualifications:If the below says, “Me!”, apply today:

• Ability to speak to customers while documenting information in the system
• Exceptional customer service skills
• Knowledge of Word, Excel, and other office processing software
• Ability to dig into the numbers and use your detail oriented skills to their fullest potential
• Ability to critically think through a customer order that needs to be resolved
• Ability to maintain metrics to ensure the team is meeting business requirements
• Ability to work in multiple tabs and navigate between triple monitors
• Bonus points: AS400 a huge plus!
• Note internally we call this role “Order Management Specialist”

All AprilAire employees receive comprehensive benefits and unique company perks including:

• Generous PTO including vacation, personal days, holiday pay, flexible schedule and parental leave
• Financial rewards including 401(k) with company match and generous profit sharing
• Comprehensive health insurance plan, dental and vision insurance, and flexible spending accounts
• Fitness incentives, tuition reimbursement programs and scholarships for employees’ children to keep you mentally and physically fit
• Support when you need it including company-sponsored short and long term disability plans, legal planning, employee assistance programs, and more

About The Hiring Manager: Our Customer Service team is about fun and providing exceptional customer support to our distributors and homeowners.

Expected salary

Location

Madison, WI

Job date

Fri, 02 Aug 2024 02:30:28 GMT

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