Business Performance Management Advisor [HYBRID] in Rosemead, California

Job Description

Join the Clean Energy Revolution

Become a Business Performance Management Advisor at Southern California Edison (SCE) and build a better tomorrow. The Business Performance Management Advisor is accountable to develop, analyze and execute processes that measure the performance of IT’s Managed Services Partners (MSPs). IT uses two Managed Services Partners (MSP) to deliver $70M of contractually obligated IT services annually to the SCE enterprise across eight domains (Application Development & Maintenance, Data Center, Digital Platform Support, End User Computing, End User Support Services, Information Security Services, Infrastructure & Network Management) using ITIL v4 service management framework. These contractually obligated IT services ensure IT systems operate continuously to keep the lights on.

The Business Performance Management Advisor role also supports the IT Supplier Provider Management Office (SPMO) that manages the contractual obligations of IT’s Managed Services Partners (MSPs) in several ways listed below. As a Business Performance Management Advisor , your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?

A day in the life – Get ready to think big, work smart and shine bright!

• Performance Management – Manage 150 IT transactional and business service level metrics against MSP performance outcomes to ensure services delivered align to contractual expectations. Continuous alignment with IT and business to adjust metrics as needed to continuously drive higher performance into IT Operations. This is beneficial to SCE in maintaining service levels and accruing financial credits.

• Service Management Integration – This role enables the critical process link between IT Service Managers, the MSPs and the SPMO office.

• Financial Management – Monthly management of annual $70M O&M budget in collaboration with IT Finance in a manner consistent with corporate reporting requirements. This requires experience with setting up budgets, forecasting expenses, recording actuals, participating in scenario planning, and making monthly financial and MSP performance presentations to senior IT leadership.

• Contract Management – Facilitates ongoing management of MSP contracts to reflect monthly, project-driven service introductions to IT Operations, and correspondingly, reflect system and applications decommissioned.

The essentials

• 5 or more years’ experience with IT life-cycle processes (ITSM, SDLC, etc.)

• 5 or more years’ experience with Contract Management

• 5 or more years’ experience with financial reporting

The preferred

• Bachelor of Science Degree in Finance, Accounting or related discipline

• PMP Certified

• Skilled with Microsoft Office

You should know

This position’s work mode is *hybrid. * The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days.  Unless otherwise noted, employees are required to reside in the state of California.  Further details of this work mode will be discussed at the interview stage.

Visit our Candidate Resource (https://www.edisoncareers.com/page/show/candidate-resources) page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!

About Southern California Edison

The people at SCE don’t just keep the lights on. Our mission is so much bigger. We’re fueling the kind of innovation that’s changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you’ll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.

At SCE, we celebrate our differences. We are a proud Equal Opportunity Employer and will not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected status.

We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at (833) 343-0727.