Business Support Officer

Salary: £30,000 up to £33,500 dependent upon experience

Contract Type: Permanent, Full-time

Security Level: BPSS

Location: London – Canary Wharf (some travel to Aviation House Gatwick may be required). Hybrid

Visa Restrictions: This position does not offer visa sponsorship.

We are the UK’s aviation and aerospace regulator and recognised as a world leader in its field. Our activities are diverse, enabling the aviation industry to meet the highest safety standards, and we pride ourselves on our ability to adapt to the constantly evolving aviation environment.

The Role

The purpose of this role is to provide high-quality and valuable support to the diverse areas within the busy Office of General Counsel (OGC) enabling the department to run smoothly. This includes providing business and administrative support as well as project coordination

Core Accountabilities

The Business Support Officer is responsible for the coordination, organisation, and prioritisation of the OGC business support functions, ensuring these are performed in an efficient and effective manner with utmost integrity. Accountabilities include:

Business management support:

• Managing & monitoring multiple outlook mailboxes, triaging, and distributing incoming department emails
• Organising and coordinating internal & external meetings plus appropriate resources, scribing and distributing meeting notes and minutes
• Booking travel and accommodation for team members in the UK and overseas
• Diary management, case and document file management
• Liaise with external suppliers, raise purchase orders and conduct relevant financial tasks for budget management
• Assisting in the design, production and updating of office documents, e.g., policies, Avoka forms, templates as well as department and/or corporate systems and processes
• Collating information and preparing monthly management dashboards and ad-hoc reporting

Support for Investigation & Enforcement and Legal Teams:

• Maintaining databases containing case information, ensuring the details are accurate, up to date and kept confidential as required
• Create & amend Adobe e-bundles, collate and circulate prosecution bundles to internal and external stakeholders
• Provide administrative preparations and arrangement of regulatory hearings as required
• Responding to internal/external enquiries/requests and complaints by assessing content and drafting appropriate responses

Assist Head of Corporate Governance:

• Assist in programme/project deliverables as appropriate

IT (ISD) coordinator for OGC:

• Being the first point of contact between OGC and IT, providing technical support when necessary, taking ownership and responsibility for any issues or requests through to successful resolution
• Represent OGC on IT related projects ensuring departmental requirements are represented and any changes are communicated back to team members

About You

The successful applicant will need to be able to demonstrate the following:

• Excellent verbal and written communication skills to effectively interact with stakeholders
• Excellent organisational and administration skills with an acumen to gather and present information in a predefined way.
• Experience of liaising with internal and external stakeholders.
• Accuracy is key with an eye for detail.
• Good IT skills and ability to adapt to new systems.
• A strong team player, able to work collaboratively, supporting and communicating effectively with colleagues
• A flexible approach is required with a positive can-do attitude.
• Drive and initiative to develop new ways of working
• Knowledge and experience in using MS Excel and with sound experience of other Microsoft Office suite, Adobe,
• Multi – tasking with a proactive focus on completing tasks within required deadline
• Proven planning and time management skills including an ability to effectively prioritise in a busy environment to meet business needs
• Problem Solving – Ability to come up with solutions to increase the effectiveness and efficiency of the administration tasks and other business processes

Additional Information

For many appointments within the CAA, these roles require access to operationally sensitive infrastructure and/or Nationally Protected information. For these roles the post holders must undergo National Security Vetting and achieve the appropriate level of clearance.

To be vetted you must have the right to work in the UK so that meaningful checks can be undertaken.

If you do not meet these requirements, we may not be able to accept your application.

For more information on BPSS clearance please visit – BPSS clearance

The CAA values high ethical standards and personal integrity among employees. If invited for interview you will be asked to complete a declaration of interest.

Relocation & Property

The CAA will be relocating from Aviation House (Our Gatwick Office) to new premises in a few years’ time. Our move is driven by strategic, operational and environmental considerations.

We will be moving to a new local home, up to a 15-mile radius of Aviation House, to minimise disruption for our valued colleagues and customers.

We are now working with colleagues and visitors to understand what we need in our new office, before we start our property search. We will sell Aviation House and land, vacate the site and move to new premises, but we do not expect to move before 2028

Inclusive Recruitment

We are passionate about diversity and ensuring all are included at the CAA. We are an equal opportunity employer and actively encourage applications from candidates of all backgrounds.

As a member of the Disability Confident scheme, applicants who meet the minimum criteria for a role with us will be guaranteed an interview. We use fair and inclusive selection approaches to hire the best person for the job based on merit alone. If you require an adjustment for any reason, please let us know.

Working With Us

We are on a journey towards being increasingly adaptable, where our colleagues collaborate as part of cross-functional teams. This approach ensures we never stop learning together. It also means that you may become involved in activities that take you out of your day-to-day role, providing you with opportunities to develop and grow your career with us.

We have embraced hybrid working and offer flexible working patterns, being open to having a conversation about what works for you. We know where and when we work is important in achieving a work-life balance.

We offer a range of excellent benefits such as flexible working arrangements, free onsite gym at Gatwick, discounted gym membership for London, 28 days annual leave, additional 5 days leave purchase scheme, a generous pension scheme and much more!

Our Values

Do The Right Thing, Never Stop Learning, Build Collaborative Relationships, Respect Everyone – For more information please Click Here

Closing Date: 1st December 2025

Interview Date: w/c 15th December 2025

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

No recruitment agencies please.

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