Job title:
Business Systems Manager – Possibly remote, within Civista footprint
Company
Civista Bank
Job description
Civista BankDescription:Position Purpose:The Business Systems Manager oversees the technical/software support function which assists Bank employees who use the Jack Henry banking system including Accounting, Deposit, Retail, and Loan platform processing. Assists with a variety of other ancillary applications. Responsible for the analysis and problem-solving for system-related issues.Description of Duties, Responsibilities and Expectations:
- Maintain regular interaction with the senior officers of the Bank regarding software and support issues/problems.
- Interact with the Bank’s Compliance Department on regulatory requirements and the impact they have on potential system changes, to provide balance between operating ease and Bank/customer interests relating to the areas of loans, deposits, and retail operations.
- Facilitate team meetings, providing input, direction and prioritization.
- Supervises direct reports by hiring, coaching, counseling, training, disciplining and terminating as appropriate. Conducts fair, honest, and timely performance appraisals within the timeframe established.
- Review incoming projects and requests; validate requests and work with requestors for additional information, as needed.
- Determine if request needs to be discussed and assign to appropriate individual.
- Work closely with other departments on projects including but not limited to Business Solutions, PC/Networking area, and other various departments within the Bank.
- Manage the software support staff by assigning new projects, managing due date and progress of projects.
- Participate in project meetings which directly interface to Jack Henry core system.
- Maintain user authority and rights in Jack Henry system and associated ancillary applications.
Requirements:Key Accountabilities, Responsibilities, and Expectations:
- Maintain regular interaction with the senior officers of the Bank regarding software and support issues/problems.
- Interact with the Bank’s Compliance Department on regulatory requirements and the impact they have on potential system changes, to provide balance between operating ease and Bank/customer interests relating to the areas of loans, deposits, and retail operations.
- Facilitate team meetings, providing input, direction and prioritization.
- Supervises direct reports by hiring, coaching, counseling, training, disciplining and terminating as appropriate. Conducts fair, honest, and timely performance appraisals within the timeframe established.
- Review incoming projects and requests; validate requests and work with requestors for additional information, as needed.
- Determine if request needs to be discussed and assign to appropriate individual.
- Work closely with other departments on projects including but not limited to Business Solutions, PC/Networking area, and other various departments within the Bank.
- Manage the software support staff by assigning new projects, managing due date and progress of projects.
- Participate in project meetings which directly interface to Jack Henry core system.
- Maintain user authority and rights in Jack Henry system and associated ancillary applications.
Qualifications, Knowledge and Skills:
- Ten to fifteen years’ experience in program trouble-shooting and basic programming, preferably with Jack Henry systems.
- Bachelor’s Degree or equivalent experience in Information Technology or systems analysis.
- The ability to motivate or influence others is a material part of the job, requiring a significant level of diplomacy and trust.
- Obtain cooperation with both internal and external departments and organizations.
- Solid working knowledge of the Jack Henry operating system and the various programs it supports.
- Solid knowledge of the various bank departments and their needs and procedures regarding the Jack Henry system.
- Efficient with Microsoft Word and Excel.
- Ability to become proficient in use of specific software required for position.
- Self-motivated, independent judgment, thoroughness, accuracy, and organizational skills required.
- Detail oriented with strong analytical skills; critical information-seeking skills.
- Excellent communication skills.
- Ability to work under deadlines with frequent interruptions; ability to balance multiple projects/activities with varying deadlines.
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer
- Must be able to lift up to 15 pounds at times.
- Work involves some travel within the Bank footprint to attend various meetings or training.
Pay Transparency Nondiscrimination Provision: Equal Opportunity Employer EEOC M/F/D/V
This Position Description is not a complete statement of all duties and responsibilities comprising this position.Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this position at any time.PI82d00efec5-
Expected salary
Location
Sandusky, OH
Job date
Thu, 06 Feb 2025 08:18:37 GMT
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