Call Center Agent (E822)

hiring-jobs.com

Call Center Agent (E822)

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Located in Union Township, OH

Salary: $16-16.50/hr, BOE

Call Center Representative hiring-jobs.com Union Township 

1st Shift hiring-jobs.com $16.00-$16.50/hour starting

Express Employment Professionals Cincinnati East is now hiring Call Center Representatives in Eastgate, OH/Union Township, OH.

Essential Responsibilities:

  • Promptly answers, screens, and processes medical service requests and telephone inquiries with strict adherence to confidentiality agreements and policies and procedures.
  • Facilitate optimal patient access and maximize the accuracy of data entry for scheduling and clinical messaging.
  • Meets outlined benchmarks and/or quality indicators as monitored through dashboards, audits, or other quality reporting tools.
  • Fostering ownership and personal responsibility for exceeding patient service expectations.
  • Responsible for professionally responding to all inquiries from callers as they relate to health services.
  • Promotes a sense of pride in the call center and positive interpersonal relations among all team members.
  • Supports organizational changes.
  • Demonstrates flexibility in providing coverage and/or availability for the call center via scheduling adjustments for unexpected absences, events, or call volume variances.
  • Participates in improving Call Center performance.
  • Recommends areas or approaches for improvement activities and accuracy of both scheduling and clinical messaging functions
  • Other duties as assigned

Required Skills/ Experience:

  • High School Diploma or Equivalent required
  • Strong computer skills that include a combination of experience in a Windows Operating System, e-mail, and EHR data entry required
  • 1-2 years Call Center experience preferred

Additionally, MUST have at least one of the following:

  • Medical Background
  • Call center experience coupled with medical terminology
  • Experience working in a doctor”s office
  • Medical records experience
  • Ability to speak clearly in order to communicate effectively between patient and provider, provide pre-visit instructions/directions, and relay provider instructions.

Benefits & Perks (once hired on):

  • Competitive pay with eligible incentive bonuses & yearly merit increases
  • Structured schedules for work-life balance with Paid Time off & Long-Term Sick Bank hours
  • Full Health Benefits Package, $500 Courtesy Care Benefits & up to $2000 in HSA funds
  • Student Loan Forgiveness program & tuition reimbursement
  • Employer contribution driven retirement plan
  • Complimentary scrubs
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Employee discount
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Vision insurance

COVID NOTICE: Current company guidelines require all employees to have the Covid-19 vaccine for employment at this facility. 

This is a permanent position, with growth opportunity. 

Shift: Mon-Fri 8am-5pm 

Pay: $16-16.50/hour starting 

To schedule an immediate interview, please call us at 513-842-8000, and reference Job #E822. 

You may also apply directly online 24/7 with us, at https://apply.expresspros.com 

To see the positions we currently have available, please check out our full listing HERE!

For more information, please contact Amy Burchfield, at 513-842-8000, or via email: Amy.Burchfield@ExpressPros.com 

Express Office: Cincinnati (East)

4440 Glen Este-Withamsville Road

Suite 800

Cincinnati, OH 45245

Email us

Apply Now

Call Center Agent (E822)

Share

Located in Union Township, OH

Salary: $16-16.50/hr, BOE

Call Center Representative hiring-jobs.com Union Township 

1st Shift hiring-jobs.com $16.00-$16.50/hour starting

Express Employment Professionals Cincinnati East is now hiring Call Center Representatives in Eastgate, OH/Union Township, OH.

Essential Responsibilities:

  • Promptly answers, screens, and processes medical service requests and telephone inquiries with strict adherence to confidentiality agreements and policies and procedures.
  • Facilitate optimal patient access and maximize the accuracy of data entry for scheduling and clinical messaging.
  • Meets outlined benchmarks and/or quality indicators as monitored through dashboards, audits, or other quality reporting tools.
  • Fostering ownership and personal responsibility for exceeding patient service expectations.
  • Responsible for professionally responding to all inquiries from callers as they relate to health services.
  • Promotes a sense of pride in the call center and positive interpersonal relations among all team members.
  • Supports organizational changes.
  • Demonstrates flexibility in providing coverage and/or availability for the call center via scheduling adjustments for unexpected absences, events, or call volume variances.
  • Participates in improving Call Center performance.
  • Recommends areas or approaches for improvement activities and accuracy of both scheduling and clinical messaging functions
  • Other duties as assigned

Required Skills/ Experience:

  • High School Diploma or Equivalent required
  • Strong computer skills that include a combination of experience in a Windows Operating System, e-mail, and EHR data entry required
  • 1-2 years Call Center experience preferred

Additionally, MUST have at least one of the following:

  • Medical Background
  • Call center experience coupled with medical terminology
  • Experience working in a doctor”s office
  • Medical records experience
  • Ability to speak clearly in order to communicate effectively between patient and provider, provide pre-visit instructions/directions, and relay provider instructions.

Benefits & Perks (once hired on):

  • Competitive pay with eligible incentive bonuses & yearly merit increases
  • Structured schedules for work-life balance with Paid Time off & Long-Term Sick Bank hours
  • Full Health Benefits Package, $500 Courtesy Care Benefits & up to $2000 in HSA funds
  • Student Loan Forgiveness program & tuition reimbursement
  • Employer contribution driven retirement plan
  • Complimentary scrubs
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Employee discount
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Vision insurance

COVID NOTICE: Current company guidelines require all employees to have the Covid-19 vaccine for employment at this facility. 

This is a permanent position, with growth opportunity. 

Shift: Mon-Fri 8am-5pm 

Pay: $16-16.50/hour starting 

To schedule an immediate interview, please call us at 513-842-8000, and reference Job #E822. 

You may also apply directly online 24/7 with us, at https://apply.expresspros.com 

To see the positions we currently have available, please check out our full listing HERE!

For more information, please contact Amy Burchfield, at 513-842-8000, or via email: Amy.Burchfield@ExpressPros.com 

Express Office: Cincinnati (East)

4440 Glen Este-Withamsville Road

Suite 800

Cincinnati, OH 45245

Email us

Apply Now

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