Express Services
hiring-jobs.com
Call Center Agent (E822)
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Located in Union Township, OH
Salary: $16-16.50/hr, BOE
Call Center Representative hiring-jobs.com Union Township
1st Shift hiring-jobs.com $16.00-$16.50/hour starting
Express Employment Professionals Cincinnati East is now hiring Call Center Representatives in Eastgate, OH/Union Township, OH.
Essential Responsibilities:
- Promptly answers, screens, and processes medical service requests and telephone inquiries with strict adherence to confidentiality agreements and policies and procedures.
- Facilitate optimal patient access and maximize the accuracy of data entry for scheduling and clinical messaging.
- Meets outlined benchmarks and/or quality indicators as monitored through dashboards, audits, or other quality reporting tools.
- Fostering ownership and personal responsibility for exceeding patient service expectations.
- Responsible for professionally responding to all inquiries from callers as they relate to health services.
- Promotes a sense of pride in the call center and positive interpersonal relations among all team members.
- Supports organizational changes.
- Demonstrates flexibility in providing coverage and/or availability for the call center via scheduling adjustments for unexpected absences, events, or call volume variances.
- Participates in improving Call Center performance.
- Recommends areas or approaches for improvement activities and accuracy of both scheduling and clinical messaging functions
- Other duties as assigned
Required Skills/ Experience:
- High School Diploma or Equivalent required
- Strong computer skills that include a combination of experience in a Windows Operating System, e-mail, and EHR data entry required
- 1-2 years Call Center experience preferred
Additionally, MUST have at least one of the following:
- Medical Background
- Call center experience coupled with medical terminology
- Experience working in a doctor”s office
- Medical records experience
- Ability to speak clearly in order to communicate effectively between patient and provider, provide pre-visit instructions/directions, and relay provider instructions.
Benefits & Perks (once hired on):
- Competitive pay with eligible incentive bonuses & yearly merit increases
- Structured schedules for work-life balance with Paid Time off & Long-Term Sick Bank hours
- Full Health Benefits Package, $500 Courtesy Care Benefits & up to $2000 in HSA funds
- Student Loan Forgiveness program & tuition reimbursement
- Employer contribution driven retirement plan
- Complimentary scrubs
- Dental insurance
- Disability insurance
- Employee assistance program
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
COVID NOTICE: Current company guidelines require all employees to have the Covid-19 vaccine for employment at this facility.
This is a permanent position, with growth opportunity.
Shift: Mon-Fri 8am-5pm
Pay: $16-16.50/hour starting
To schedule an immediate interview, please call us at 513-842-8000, and reference Job #E822.
You may also apply directly online 24/7 with us, at https://apply.expresspros.com
To see the positions we currently have available, please check out our full listing HERE!
For more information, please contact Amy Burchfield, at 513-842-8000, or via email: [email protected]
Express Office: Cincinnati (East)
4440 Glen Este-Withamsville Road
Suite 800
Cincinnati, OH 45245
Email us
Apply Now
Call Center Agent (E822)
Share
Located in Union Township, OH
Salary: $16-16.50/hr, BOE
Call Center Representative hiring-jobs.com Union Township
1st Shift hiring-jobs.com $16.00-$16.50/hour starting
Express Employment Professionals Cincinnati East is now hiring Call Center Representatives in Eastgate, OH/Union Township, OH.
Essential Responsibilities:
- Promptly answers, screens, and processes medical service requests and telephone inquiries with strict adherence to confidentiality agreements and policies and procedures.
- Facilitate optimal patient access and maximize the accuracy of data entry for scheduling and clinical messaging.
- Meets outlined benchmarks and/or quality indicators as monitored through dashboards, audits, or other quality reporting tools.
- Fostering ownership and personal responsibility for exceeding patient service expectations.
- Responsible for professionally responding to all inquiries from callers as they relate to health services.
- Promotes a sense of pride in the call center and positive interpersonal relations among all team members.
- Supports organizational changes.
- Demonstrates flexibility in providing coverage and/or availability for the call center via scheduling adjustments for unexpected absences, events, or call volume variances.
- Participates in improving Call Center performance.
- Recommends areas or approaches for improvement activities and accuracy of both scheduling and clinical messaging functions
- Other duties as assigned
Required Skills/ Experience:
- High School Diploma or Equivalent required
- Strong computer skills that include a combination of experience in a Windows Operating System, e-mail, and EHR data entry required
- 1-2 years Call Center experience preferred
Additionally, MUST have at least one of the following:
- Medical Background
- Call center experience coupled with medical terminology
- Experience working in a doctor”s office
- Medical records experience
- Ability to speak clearly in order to communicate effectively between patient and provider, provide pre-visit instructions/directions, and relay provider instructions.
Benefits & Perks (once hired on):
- Competitive pay with eligible incentive bonuses & yearly merit increases
- Structured schedules for work-life balance with Paid Time off & Long-Term Sick Bank hours
- Full Health Benefits Package, $500 Courtesy Care Benefits & up to $2000 in HSA funds
- Student Loan Forgiveness program & tuition reimbursement
- Employer contribution driven retirement plan
- Complimentary scrubs
- Dental insurance
- Disability insurance
- Employee assistance program
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
COVID NOTICE: Current company guidelines require all employees to have the Covid-19 vaccine for employment at this facility.
This is a permanent position, with growth opportunity.
Shift: Mon-Fri 8am-5pm
Pay: $16-16.50/hour starting
To schedule an immediate interview, please call us at 513-842-8000, and reference Job #E822.
You may also apply directly online 24/7 with us, at https://apply.expresspros.com
To see the positions we currently have available, please check out our full listing HERE!
For more information, please contact Amy Burchfield, at 513-842-8000, or via email: [email protected]
Express Office: Cincinnati (East)
4440 Glen Este-Withamsville Road
Suite 800
Cincinnati, OH 45245
Email us
Apply Now
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