Call Center Agent (E822)

hiring-jobs.com

Call Center Agent (E822)

Located in Union Township, OH

Salary: $16-16.50/hr, BOE

Call Center Representative hiring-jobs.com Union Township

1st Shift hiring-jobs.com $16.00-$16.50/hour starting

Express Employment Professionals Cincinnati East is now hiring Call Center Representatives in Eastgate, OH/Union Township, OH.

Essential Responsibilities:

Promptly answers, screens, and processes medical service requests and telephone inquiries with strict adherence to confidentiality agreements and policies and procedures.
Facilitate optimal patient access and maximize the accuracy of data entry for scheduling and clinical messaging.
Meets outlined benchmarks and/or quality indicators as monitored through dashboards, audits, or other quality reporting tools.
Fostering ownership and personal responsibility for exceeding patient service expectations.
Responsible for professionally responding to all inquiries from callers as they relate to health services.
Promotes a sense of pride in the call center and positive interpersonal relations among all team members.
Supports organizational changes.
Demonstrates flexibility in providing coverage and/or availability for the call center via scheduling adjustments for unexpected absences, events, or call volume variances.
Participates in improving Call Center performance.
Recommends areas or approaches for improvement activities and accuracy of both scheduling and clinical messaging functions
Other duties as assigned

Required Skills/ Experience:

High School Diploma or Equivalent required
Strong computer skills that include a combination of experience in a Windows Operating System, e-mail, and EHR data entry required
1-2 years Call Center experience preferred

Additionally, MUST have at least one of the following:

Medical Background
Call center experience coupled with medical terminology
Experience working in a doctor”s office
Medical records experience
Ability to speak clearly in order to communicate effectively between patient and provider, provide pre-visit instructions/directions, and relay provider instructions.

Benefits & Perks (once hired on):

Competitive pay with eligible incentive bonuses & yearly merit increases
Structured schedules for work-life balance with Paid Time off & Long-Term Sick Bank hours
Full Health Benefits Package, $500 Courtesy Care Benefits & up to $2000 in HSA funds
Student Loan Forgiveness program & tuition reimbursement
Employer contribution driven retirement plan
Complimentary scrubs
Dental insurance
Disability insurance
Employee assistance program
Employee discount
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

COVID NOTICE: Current company guidelines require all employees to have the Covid-19 vaccine for employment at this facility.

This is a permanent position, with growth opportunity.

Shift: Mon-Fri 8am-5pm

Pay: $16-16.50/hour starting

To schedule an immediate interview, please call us at 513-842-8000, and reference Job #E822.

You may also apply directly online 24/7 with us, at https://apply.expresspros.com

To see the positions we currently have available, please check out our full listing HERE!

For more information, please contact Amy Burchfield, at 513-842-8000, or via email: Amy.Burchfield@ExpressPros.com

Express Office: Cincinnati (East)

4440 Glen Este-Withamsville Road

Suite 800

Cincinnati, OH 45245

Email us

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