Call Center Agent – Sales – Utilities – Cebu, Philippines

Are you a persuasive communicator? Is building a quick rapport your forte? If you are a passionate professional who thrives in a fast-paced and target-driven environment and is looking for a rewarding customer service or sales job vacancy in Cebu, here is an opportunity you do not want to miss. Fusion CX Cebu is seeking Sales Call Center Agents to cater to the customers of a global utility business. In this role, you will be responsible for promoting top-tier services and achieving sales targets while offering excellent customer experiences. If you are passionate about sales and want to build a career in the customer service industry, this Cebu job hiring opportunity offers you the chance to work with a global customer experience transformation company, advancing your career.

Job Description:

As a sales Call Center Agent for a leading utility client in Fusion CX Cebu, you will drive sales through exceptional customer interaction and service. A friendly and personable agent will build strong relationships with customers, turning them into advocates for our brand. The key responsibilities of a solution-oriented and self-motivated call center agent will include:

• Customer Service: Must actively listen to customers, understand and assess their needs to engage the customers and prospects, and provide tailored solutions and promotions.
• Communication: Communicate product features, benefits, and promotions clearly and effectively to the customers, answer questions, and solve concerns. Fluency in English is required, and proficiency in Spanish will be an additional advantage for the call center agent role.
• Sales Focus: Maintain an optimistic outlook and possess a goal-oriented mindset, especially when handling different types of customer calls. Call center agents’ resilience and ability to bounce back from challenges, like losing a sale, will be key to their success.
• Flexibility: Work comfortably on a graveyard shift and commit to a 40-hour workweek, Monday to Friday.
• Performance Assessment: Successfully completed initial sales training and evaluation.

Job Requirements:

Here are the skills, qualities, and attributes required for the sales call center agent role in Cebu to excel in their role:

• Proven work experience as a sales representative, particularly in a BPO or call center setting.
• Experience with inbound or outbound campaigns (preferred).
• Excellent knowledge of MS Office & Excel.
• Familiarity with Five9, along with the ability to build productive business professional relationships.
• Highly motivated and target-driven with a proven track record in sales.
• Excellent selling, communication, and negotiation skills.
• Strong prioritizing, time management, and organizational skills.
• Ability to create and deliver presentations tailored to the audience’s needs.
• Strong relationship management skills and openness to feedback.
• At least College-level education.

Why Join Fusion CX?

By joining as a sales call center agent in Fusion CX Cebu, you will be part of a customer experience transformation and a remarkable journey of growth with a global company in the BPO or BPS space. This Cebu job hiring is your chance to join an inclusive, diverse, and forward-thinking workforce. If you are searching for call center job vacancies in Cebu or sales jobs in Cebu City, join us! We offer competitive salaries and plenty of learning and career advancement opportunities. This call center job vacancy in Cebu will help you realize your ambitions and your skills and contributions will be rewarded. Apply now for the role of sales call center agent in Cebu for a global utility client and begin your journey or elevate your career with a global CX transformation company.

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