Call Center Agent – Travel (Voice & Non-Voice) – Cebu, Philippines

Are you exploring Cebu job hiring opportunities in the customer service and hospitality space? Fusion CX is seeking talented and enthusiastic individuals to join our sales support team for a leading hotel and hospitality account. Join us as a sales agent or a call center agent (Travel) in Cebu, Philippines. If you have strong communication skills, at least six months of BPO voice experience, and a passion for delivering high-quality service, this could be your next career move in the growing world of sales jobs in Cebu or call center jobs in the Philippines. Apply now!

Job Description – Sales Agent or Call Center Agent (Travel)

About the Role

As a Travel Call Center Agent in Cebu, you will be the first point of contact for guests, travel agents, and corporate bookers. Your role involves managing inbound and outbound interactions across both voice and non-voice channels, particularly email, handling reservation inquiries, providing product-related support, and promoting upgrades or loyalty rewards. You will work with tools like Opera and ensure every query is handled efficiently and professionally.

Key Responsibilities

• Handle all inbound customer communication with professionalism, including urgent issues.
• Process room reservations and respond to inquiries regarding bookings, property information, and available services.
• Promote and upsell rooms, amenities, and packages to enhance the guest experience.
• Maximize booking conversion and identify potential sales leads.
• Promote loyalty rewards and encourage repeat business as a Cebu sales agent for the client.
• Appropriately escalate queries or complaints to minimize negative experiences.
• Manage a blended workload of voice and non-voice interactions.
• Respond to email requests following SOPs and training materials.
• Handle inbound calls and emails from travel agents, corporate clients, and guests as a call center agent.
• Provide quotes, process bookings, cancellations, and amendments using Opera.
• Route queries appropriately via IVR where non-compliant.
• Follow SOPs or escalate the issue to the relevant hotel departments to ensure a resolution.
• Make outbound calls and maintain accurate logs in Opera.

Job Requirements – Sales Agent or Call Center Agent (Travel)

Job Qualifications

• Minimum educational attainment is a Senior high school diploma
• At least 6 months of solid BPO voice experience
• A background in travel or hospitality is an advantage
• Experience in both voice and non-voice customer service within the BPO industry
• Comfortable with rotating UK-based shifts as a Cebu sales or call center agent
• Strong verbal and written communication skills

Required Skills

• Strong communication and interpersonal skills
• Effective at web navigation and digital multitasking
• Detail-oriented and able to handle real-time updates
• Analytical thinker with solid problem-solving capabilities
• Excellent time management and multitasking abilities
• Team-oriented and open to blended roles involving both voice and non-voice

Location: 7th Floor, Robinson’s Cybergate Cebu, Fuente Osmeña, Don Gil Garcia St, Cebu City, 6000

Schedule: Rotating shifts aligned with the UK time zone

Why Join Fusion CX?

At Fusion CX, we do not just offer jobs, but we offer careers that thrive on passion, people, and purpose. Join our Cebu team as a sales agent or call center agent- Travel in Cebu and unlock a future filled with exciting possibilities:

• Global Reach, Local Heart: Work with a top-tier hotel and hospitality account serving international guests, right from the heart of Cebu.
• Career Growth: Whether you’re just starting or looking to grow, we offer a clear path forward with professional development and advancement opportunities.
• Training That Transforms: From day one, you’ll receive hands-on training and continuous support to help you master tools, processes, and best-in-class customer engagement.
• Culture That Cares: Be part of a people-first company that celebrates individuality, champions teamwork, and prioritizes work-life balance.
• Experience That Matters: Get international exposure and sharpen your communication, sales, and service skills in a vibrant, fast-paced setting.
• Work with Purpose: Every conversation you handle contributes to unforgettable travel experiences—and that’s something to be proud of.

Ready to elevate your journey? Apply today and discover how Fusion CX transforms Cebu job hiring into a meaningful and rewarding career path. One team. Endless potential. This is your moment. Apply now for the role of sales agent or call center agent – Travel in Cebu to become part of an extraordinary career journey with a global CX company.

Read Full Description