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Anticipated closing date: 2/17/2024
POSITION: Call Center Assistant
RESPONSIBLE TO: Call Center Manager /Director
Schedule: Mon – Fri, 8:00/9:00a – 5:00/ 6:00p, With rotating Saturday shifts 8:00a- 3:00p
Remote: 75%, Onsite: 25%
Position Salary Range $19.23 – $ 22.96 Per hour
Starting Pay Although our full pay range is included above, the budgeted hiring range for this position is $19.23 – $ 21.10 Per hour.
Non-Exempt
Conversational Spanish Speakers may earn an additional $1.25 / hr upon passing a test with a score of 9+ out of 12
THE OBJECTIVE: Your work will be a rewarding customer service experience providing caring and efficient support, education, and care to our patients who receive care at Planned Parenthood of the Rocky Mountains (PPRM).
SUCCESS: You will know you are successful when most current and prospective patients have a positive experience after each call.
SNAPSHOT: You may work from home or the office, answering a high volume of calls as they come in throughout the day. During each call you will make a patient appointment or address any concerns and questions as they arise, connecting the patient with the appropriate team member when necessary. If you work from home, you will need a reliable internet connection, and quiet space that is free of distractions, so that you can focus on your job responsibilities. Background noise should be limited, and you must be able to maintain a space that provides patient confidentiality. You may be required to be in the office occasionally for administrative duties, training, or team building.
PRIMARY AREAS OF RESPONSIBILITY / ESSENTIAL FUNCTIONS
Benefits at PPRM include:
A predictable schedule and dedicated individualized paid training
401K/Safe Harbor Contributions (We contribute to your 401K after an allotted period of time)
Medical/Vision/Dental, with extended mental health coverage
Employee Loan Program
Employee Assistance Program and WorkLife Partnership
PPRM Internal Benefits Program
Paid Family Leave/Paid Parental Leave
PTO and Sick Time
Float Holidays (You pick your holidays)
Bereavement Leave
And More!
COVID-19 Vaccine: All employees working directly with patients or working in a health center at any time must have the current COVID-19 vaccine or wear a mask at all times. Proof must be uploaded upon hire during onboarding. You will upload a picture or pdf of your vaccination card(s).
Flu Protocol: All employees working directly with the public are required to have the flu shot or wear a mask during patient contact or while in the health center from October 1 – April 30 each year (Flu Season). Proof must be uploaded upon hire during onboarding. You will upload a picture or pdf of your vaccination card(s).
Background Check Required
Planned Parenthood of the Rocky Mountains is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment, and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law.
About Us:
Planned Parenthood is committed to creating a dynamic work environment that values diversity, equity, inclusion, respect, integrity, customer focus, and innovation. We are committed to creating a welcoming space for all people on our staff, in our health centers, and in our community. We do this by tending to the team, respecting and honoring all people, jumping in, trying and learning, caring for our business, and returning to our mission. Learn More
High School or better.
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