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Anticipated Closing Date: 8/01/2024
Full Position Pay Range $ 27.87 – $35.31
Starting Pay Range Although our full pay range is included above, the budgeted hiring range for this position is $ 27.87 – $ 31.59 per hour.
Hourly, Non Exempt
Schedule: Full Time 37.5 hours per week, Monday-Friday May include some Saturdays with a weekday off.
The Objective: In partnership and direction from the Virtual Care Center (VCC) Manager of the Call Center, you will oversee aspects of daily operations and project planning of the call center to ensure staff operational efficiency and compliance in delivering a superior caller experience.
Success: You will know you are successful when staff are meeting department goals, are highly engaged, and providing excellent patient care in compliance with organizational, state, and federal regulations.
Snapshot: Your days will be spent on the computer in a virtual environment providing direction and support to staff individually and as a team. Much of your time will be spent assisting the Virtual Care Center (VCC) Manager of the Call Center developing and implementing operational practices that establish positive employer-employee-patient relationships and promote high employee morale. Some of your time will be spent alone planning schedules and managing staff timesheets. Some of your time will be spent addressing elevated caller or staff concerns as they arise. You will occasionally act as a Call Center Assistant, answering a high volume of calls as they come in throughout the day ensuring quality assurance, and addressing individual or team performance or training needs.
You may work from home or office. You may be required to be in the office occasionally for administrative duties, training, or teambuilding.
Qualifications:
You are a high school graduate (or equivalent) with at least 6 months of previous call center, healthcare, reproductive health, or Planned Parenthood experience. You are a self-starter with excellent communication skills, that considers providing excellent customer service as at the core of your day-to-day tasks. You may have previous experience with project management, department management, and leading and coaching teams. If you are Bilingual (English/Spanish) that is a bonus.
If you work from home, you will need a reliable internet connection and quiet space that is free of distractions, so that you can focus on your job responsibilities. Background noise should be limited, and you must be able to maintain a space that provides patient confidentiality.
Key Approaches to the Work:
Highly organized
Project Management & Execution
Relationship-builder
Equity and Inclusion Champion
Primary Areas of Responsibility/Essential Functions:
Abortion Care: We all work in abortion care, whether it is referrals, information, education, counseling, performing, scheduling, etc. In this role, you will be leading a team that provides care, education, and services for patients who have or may be seeking abortion care with PPRM.
Benefits at PPRM include:
COVID-19 Vaccine: All employees working directly with patients or working in a health center at any time must have the current COVID-19 vaccine or wear a mask at all times. Proof must be uploaded upon hire during onboarding. You will upload a picture or pdf of your vaccination card(s).
Background Check Required
Planned Parenthood of the Rocky Mountains is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment, and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law.
About Us:
Planned Parenthood is committed to creating a dynamic work environment that values diversity, equity, inclusion, respect, integrity, customer focus, and innovation. We are committed to creating a welcoming space for all people on our staff, in our health centers, and in our community. We do this by tending to the team, respecting and honoring all people, jumping in, trying and learning, caring for our business, and returning to our mission. Learn More
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