Call Center Customer Service Representative (Inbound calls)

Job description

This is a partially remote position once you have completed your training phase, and you will need to be able to work out of the local office at times.

Not your typical call center representative job! 

ROLE: Homeowner Services Representative in an inbound call center

HOURS: Monday-Friday, typically 9 am – 6 pm.

REMOTE: Primarily remote, however some in-office hours will be required for the role.

If you are looking for a new career in a stable, recession-proof industry where you can use your incredible customer service skills to solve problems for our homeowners, then this might be the position for you. We are looking for someone that thrives in fast–paced multitasking, which can solve complex problems quickly – with a smile!

WHO IS SPECTRUM ASSOCIATION MANAGEMENT?

We are an HOA Management Company… NO, NOT the internet company!! We manage the operations of many homeowners’ associations throughout Texas and Arizona. We are proud to be one of the most respected and recognized companies in our industry. Named Best Place to Work for the last 17 years in a row! We are energetic and passionate about our goals that have led to continued company growth, which translates to more opportunities for our employees (or as we call them, Oddballs!)

WHO ARE WE LOOKING FOR?

We are looking for highly motivated people who can multitask across different communication platforms and have a passion for customer success. We operate a contact center with a friendly and team-oriented atmosphere where we support thousands of diverse requests daily. Our homeowners contact us in many channels – phone, email, chat. Experience in a fast-paced call center environment or similar type of customer service role is desired, buy may not be required if you know you will excel in that type of environment.

We are currently hiring for a full-time representative. Shift hours may vary based on business needs but will be between 8 am to 6 pm Monday to Friday. Some weekend work available, but not required.

We are closed on weekends and major holidays. We also provide a generous PTO program (5 weeks for every full-time employee!) and paid volunteer time.

Why are we becoming the next destination workplace for highly motivated professionals?

• Best Places to Work Award winner for the past 17 years!
• 5 weeks of PTO, and a full suite of benefits, 401k, etc. for full-time employees.
• Staggered daytime shift opportunities- no holiday, overnight, or weekend shifts!
• Growth opportunities with our Career Track program
• Fun, engaging, challenging, and rewarding environment

Job requirements

Job requirements

What are the Top 5 Qualities of someone that is successful at this role:

1) Self-Motivated individual that over-achieves goals set for you and your department.

2) Fast learner that can understand that complex service we manage, to best serve the homeowner.

3) Resilient and positive attitude while handling many difficult interactions with homeowners.

4) Tech wizardry to efficiently use CHAT, EMAIL, PHONE, and client database tools seamlessly

5) Strong passion for customer success and pride on resolution of homeowner concerns

Please visit https://spectrumam.com/careers for a visual description of the role and benefit details.

• Hybrid Empowerment Plan – Our culture is based on trust. We empower our employees to work in-office and partially remote based on the role and requirements of the business. Determined by the manager after the training phase.
• Recognized as Best Places to Work 17 years in a row!
• Fastest Growing Company – Fast Track 50 in 2020.
• San Antonio-based homeowners’ association management company.
• Privately-owned with over 20 years in business.
• Work / Life balance.
• 5 weeks of PTO to allow for rest, travel, family, and your hobbies.
• Forty paid hours per year for community service activities.
• 11 paid holidays
• Internal Learning and Development Management System.
• Full suite of benefits includes Medical, Dental, Vision, STD/LTD, Life/AD&D and a 401k program.
• Free medical clinic in-house (in San Antonio office – virtual appointments for other offices).
• Well-structured career track plan 
• Hourly Pay $15.00, with a 6-month review for compensation increase based on performance
• Office location: 17319 San Pedro Ave. Ste. 318 San Antonio, TX 78232

At Spectrum AM we believe the greatest respect we can show a candidate is to conduct a thorough and detailed interview process. If you are ready and willing to invest your time and effort in Spectrum AM, then we will surely invest in getting to know you well if we see a solid match to the position. 

If there is a good match and you continue through the process, please be prepared for detailed and multiple steps. This could include a screening interview, department interview, panel interview, employment verifications and dialog with references. Additionally, if we extend an offer, we conduct drug screening and background checks.

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