Call Center/Help Desk Technician I

Requisition ID

2024-21478

Category

Information Technology

Location : Location

US-AK-Barrow

Travel Requirement

Less than 10%

Overview

Call Center/Help Desk Technician (BWAK)

Bowhead is seeking an On-Site Call Center/Help Desk Technician to provide technical support to end-users in Barrow, AK. The Call Center/Help Desk Technician will be responsible for providing in-person, telephone, and email support to clients, resolving computer problems, and answering questions related to the use of hardware and software. The ideal candidate will have strong communication skills, technical expertise, and a customer-centric attitude.

Responsibilities

Essential functions will include: 

• Assist/guide personnel with step-by-step basic computer/network support: answer inquiries, troubleshoot, diagnose/evaluate and resolve problem
• Evaluate, install and/or repair problems with computer hardware, software and peripheral equipment.
• Log, monitor and track all IT Help Desk request from personnel and follow up on completed task utilizing ticketing and project management systems.
• Maintain/monitor inventory of computer/software supplies; order supplies with a purchase requisition with supervisory approval.
• Assist other IT personnel with their job responsibilities as necessary.
• Attend and participate in IT workshops, conferences, organizations sponsoring IT topics to exchange ideas or to gain insight/networking; continuing education workshops and webinars.
• Perform job responsibilities with professionalism and courtesy; excellent customer & personal service.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Provide scheduled on-call support for customers.
• Must be able to assist and resolve Teir I & II problems.
• Prefered knowledge in the installation, maintenance, and administration of computer systems in a LAN/WAN environment. 
• Perform other duties as assigned.

Qualifications

• Educational & Experience: Associate’s Degree in Management Information Systems, Computer Science, or related field. One to three years of relevant IT expereince. Experience may be substituted on a year-to-year basis. Degree may be in-progress.
• Certificates, Licenses, Registration Requirements: Prefer A+ or Network+ Certificate, and pursuing these qualifications may be in progress.
• We require that these qualifications be completed prior to one calendar year after being hired.
• Skills: critical thinking, active listening, complex problem solving, coordination & instruction, judgment & decision making, and monitoring.
• Knowledge: computers & electronics, customer & personal service, telecommunications, administration & management, and engineering & technology
• Abilities: oral/written comprehension/expression, problem sensitivity, deductive & inductive reasoning, and information ordering. 

Physical Demands:

• Ability to sit/stand for prolonged periods of time; confined to workstation.
• Ability to lift objects up to 25 pounds.
• Climbing, stooping, bending, kneeling, crouching or crawling.
• Pulling or pushing.
• Prolonged use of video display terminals.
• Use of hands to finger, handle or feel; hands, arms, feet and legs. Sequentially or simultaneous with repetition.
• Ability to Id and distinguish colors.
• Frequent travel from primary place of work.
• Reach/relocate items above shoulder.

Work Environment/Conditions

• Working around machinery
• Exposure to extreme cold, humidity or hot temperatures; working outside.
• Driving automotive equipment.

SECURITY CLEARANCE REQUIREMENTS: There are currently no Security Clearance requirements for this position; however, candidates must be able to successfully pass a background check. Due to the location of this work, US Citizenship is required. Bowhead reserves the right to change this requirement if necessitated by business needs or contractual obligations. 

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Applicants may be subject to a pre-employment drug & alcohol screening and/or random drug screen, and must follow UIC’s Non-DOT Drug & Alcohol Testing Program requirements. If the position requires, an applicant must pass a pre-employment criminal background history check. All post-secondary education listed on the applicant’s resume/application may be subject to verification.

Where driving may be required or where a rental car must be obtained for business travel purposes, applicants must have a valid driver license for this position and will be subject to verification. In addition, the applicant must pass an in-house, online, driving course to be authorized to drive for company purposes.

UIC is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics EOE/AA/M/F/D/V. In furtherance, pursuant to The Alaska Native Claims Settlement Act 43 U.S.C. Sec. 1601 et seq., and federal contractual requirements, UIC and its subsidiaries may legally grant certain preference in employment opportunities to UIC Shareholders and their Descendants, based on the provisions contained within The Alaska Native Claims Settlement Act. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. Please view Equal Employment Opportunity Posters provided by OFCCP here.

All candidates must apply online at www.uicalaska.com, and submit a completed application for all positions they wish to be considered. Once the employment application has been completed and submitted, any changes to the application after submission may not be reviewed. Please contact a UIC HR Recruiter if you have made a significant change to your application. In accordance with the Americans with Disabilities Act of 1990 (ADA), persons unable to complete an online application should contact UIC Human Resources for assistance (https://uicalaska.com/careers/recruitment/).

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

UIC Commercial Services, LLC is a holding company under Ukpeaġvik Iñupiat Corporation (UIC), an Alaska Native Corporation providing a wide variety of services including a full range of construction services, design and architecture services, environmental consulting, permitting and compliance and remediation, oil and gas support, ocean-going cargo and shipping services and specialized companies. Several of our companies are SBA 8(a) certified, small disadvantaged businesses and offer substantially competitive rates. Collectively, we offer a breadth of services which we perform with a focus on quality results. UIC and its subsidiaries are committed to and strive for safety, quality, business ethics, and shareholder value. We offer competitive benefits including medical, dental, vision, life insurance, accidental death and dismemberment, short/long term disability, and 401(k) retirement plans as well as paid time off programs for eligible full-time employees. Eligible part-time employees are able to participate in the 401(k) retirement plans and state or contract required paid time off programs.

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