Call Center Representative, Maitland, FL

Company Name

ARS-Rescue Rooter

Overview

American Residential Services is the largest provider of residential HVAC, Plumbing, and Electrical solutions in the United States, employing more than 7,000 professionals across the country. ARS has been serving customers for over 45 years since its establishment in 1975. Our call center is hiring Customer Service Representatives. 

We are offering a $1,000 SIGN ON BONUS. This will be paid out in increments of 30 and 90 days. 

COMPETITIVE HOURLY COMPENSATION, paid weekly!

Inbound Call Center Representative: $18/hr

Bilingual, Fluent English & Spanish, Call Center Representative: $19/hr

We are a 24/7 Contact Center. Rotating night and weekend shifts may be required. 

Office: The individual hired for this role will interview & complete training in our Sanford office. They will report into our NEW Maitland, FL office as of opening in October 2024. 

As the employer of choice, we offer an Industry-Leading Benefit Package:

• Choose from one of FOUR health insurance options, starting as low as $5 per week!
• HSA (Health Savings Account) and annual company contribution for specific plans.
• FSA (Flexible Spending Account) for specific plans.
• Dental and Vision Insurance options.
• 401(k) with weekly match contribution
• 13 PTO Days + 8 Paid Holidays (extra pay for working holiday hours).
• Company-paid life insurance policy, Short-term disability, long-term disability and etc. 
• Discount Programs with our partnered accounts (Childcare, Personal cell phone, auto, insurance, etc.).

Responsibilities

• Report into work on-time, clocking into the phone system in a prompt manner starting shift and relieve outgoing shift.
• Professionally handle incoming and outgoing call requests from customers to ensure that issues are resolved both promptly and thoroughly.
• Provide quality service and support in a variety of areas including, but not limited to; scheduling appointments, relaying detailed messages through email, processing credit card payments, data entry, and de-escalating customer concerns.
• Maintain a balance between company policies and customer benefit in decision-making on when to include a supervisor. 
• Handles issues in the best interests of customers and the company all while maintaining a positive expression over the phone.
• Regularly attend and participate in ongoing mentorship and training from the call center supervisors. 
• Other job duties as described. 

Qualifications

• Minimum age requirement of 18 years. 
• 1+ years experience in a Call Center environment.
• Inbound customer service experience.
• Must be an effective and thorough communicator, detail oriented and able to gather pertinent customer details, all while giving an excellent customer experience. 
• Integrity and commitment to customer satisfaction.
• Demonstrated passion for excellence in treating and caring for customers.
• Has a pleasant, patient, and friendly attitude within work environment.
• Strong decision-making and analytical abilities.
• Possess a strong work ethic and team player mentality.
• Willingness to work a flexible schedule with weekend rotations as required. 
• Reliable transportation (this is NOT a remote opportunity).
• Bilingual English/Spanish fluency a plus! 
• All candidates are required to undergo pre-employment drug screen and background checks.
• American Residential Services provides equal employment opportunities to all individuals, both applicants and employees, without regard to race, color, religion, pregnancy, gender, marital status, national origin or ancestry, citizenship status, disability, medical condition, genetic characteristics or genetic information, age, military service or veteran status, or any other characteristic protected by applicable federal, state, or local laws prohibiting discrimination. For more information about how we collect and use personal information, see our privacy policy here: https://www.ars.com/privacy-policy. 

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