CALL CENTER REPRESENTATIVE OUTBOUND

Job Title: Call Center Representative

Job Summary:

The Call Center Representative is responsible for providing excellent customer service through handling inbound and outbound calls.

Responsibilities:

• Initiate outbound calls to potential and existing customers to promote products or services.
• Conduct follow-up calls to ensure customer satisfaction and address any outstanding issues.
• Generate leads and set appointments for sales teams when necessary.
• Collect customer feedback and provide insights to improve products and services.

Working hours: 8:30 AM – 4:30 PM (Various Shifts Available)

Skills:

• Customer-focused attitude with the ability to handle difficult situations with patience and empathy.
• Effective time management and organizational skills.
• Ability to multitask and prioritize workload.
• Strong sales and negotiation skills for outbound calling tasks.
• Proven experience in a call center environment or customer service role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team.
• Proficiency in using computer systems and CRM software.
• Flexibility to work various shifts, including evenings and weekends.

Education:

High School

Experience:

0-1 years

Qualifications:

• High school diploma or equivalent; college degree preferred.
• Proven experience in a call center environment or customer service role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team.
• Proficiency in using computer systems and CRM software.

Apply at Spherion.com

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you’re looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate’s education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).

key responsibilities

• Initiate outbound calls to potential and existing customers to promote products or services. – Conduct follow-up calls to ensure customer satisfaction and address any outstanding issues. – Generate leads and set appointments for sales teams when necessary. – Collect customer feedback and provide insights to improve products and services.-

experience

0-1 years

skills

• Customer-focused attitude with the ability to handle difficult situations with patience and empathy.- Effective time management and organizational skills.- Ability to multitask and prioritize workload.- Strong sales and negotiation skills for outbound calling tasks.- Proven experience in a call center environment or customer service role.- Excellent verbal and written communication skills.- Strong problem-solving abilities and attention to detail.- Ability to work independently and as part of a team.- Proficiency in using computer systems and CRM software.- Flexibility to work various shifts, including evenings and weekends.

qualifications

• High school diploma or equivalent; college degree preferred.- Proven experience in a call center environment or customer service role.- Excellent verbal and written communication skills.- Strong problem-solving abilities and attention to detail.- Ability to work independently and as part of a team.- Proficiency in using computer systems and CRM software.

education

High School

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