Call Center Scheduler

Date Posted: 07/19/2024

Requisition Number: 8112

Location: Commerce Place 

Work Days: 830-5 

Category: Clerical and Administrative Support 

Department: Primary Care Call Center 

Job Type: Full time 

Work Shift: Day 

Hours/Week: 40.00 

Union: Yes 

Union Name: CH Laborers 380

The Primary Care Call Center provides critical oversight of the revenue cycle for Cambridge Health Alliance including actively participating in front end and back end processes.

The Call Center Scheduler performs a wide range of administrative and support functions for the department. Acts as the link between the health provider, the patient, and other Alliance departments, outside service agencies and consulting providers. Serves as a primary point of contact for patients and visitors in an outpatient unit and provides excellent customer service through clear communication. The Call Center Scheduler position encompasses many different components including appointment scheduling, registration and reception, telephone reception, and medical records. 

QUALIFICATIONS:

High School Diploma; some college preferred

Work Experience: Preferably one-year experience, preferably in a medical setting

Skills:

• Excellent customer service skills and telephone etiquette
• Demonstrates effective communication skills
• Excellent organizational skills
• Ability to work independently or in teams
• Ability to multitask in a fast-paced environment
• Knowledge of Medical Terminology preferred
• EPIC experience preferred

In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment.

Cambridge Health Alliance brings Care to the People – including your neighbors, friends and family. Our local hospitals and care centers serve our vibrant, diverse communities, and play an integral role in improving health. As passionate advocates for the underserved, we actively partner with our communities to take on challenging public health issues, and conduct important research to help reduce barriers to care. We believe that everyone deserves access to high quality, convenient health care. This is why our employees believe in where they work and why many build long, rewarding careers at CHA.

Healthcare is changing rapidly. CHA has a strategic plan that charts a proactive course for our future. It is built on a vision of equity and excellence for everyone, every time. It also recognizes that our workforce is our most valuable asset and prioritizes competitive salaries, benefits and professional development opportunities for employees. The strategic plan is changing the way we provide care and improving the health and experience of our patients; we are looking for smart, committed, compassionate people who want to be part of making our vision of better health and equity a reality.

At CHA, you can believe in where you work and go home every day knowing you made a difference. Join our team and help us bring Care to the People.

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