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Requisition No: 833681
Agency: Children and Families
Working Title: CALL CENTER SERVICES REPRESENTATIVE I – 60052995
Pay Plan: Career Service
Position Number: 60052995
Salary: $34,398.00 annually/$1,323.00 bi-weekly/$16.54 an hour
Posting Closing Date: 07/24/2024
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Call Center Services Representative I
Department of Children and Families
Statewide opportunities in Florida
Preference for Bilingual in Spanish/English or Creole/English
Pay differential for residents of Miami, Palm Beach, Broward and Monroe Counties
Open Competitive
This posting will be used to fill position vacancies in OPS and Career Service.
Current employees will be compensated in accordance with the DCF salary policy.
Families requesting public assistance require time sensitive actions from strong, compassionate individuals who are dedicated to assisting the vulnerable and promoting strong self-sufficient families. Successful candidates will make a tremendous positive impact on the lives of countless Floridians.
We are looking for people who are organized, who possess excellent computer and typing skills, are willing to learn public assistance policies and can engage with customers/citizens of Florida in a call center environment.
The primary function of this position is providing support services related to public assistance eligibility in a call center setting. The work performed includes processing a broad range of customer service activities and entering information into a computer-based eligibility system. This career consists primarily of phone interactions with customers.
If this sounds like the job for you, please join our TEAM!
The call center serves the public from 7:00 AM – 6:00 PM EST, Monday – Friday.
Qualifications:
Additional Information/Requirements:
All eligible candidates will be required to complete a skills assessment to include the following tests, which requires successful completion for advancement to the next step in the hiring process:
What you will do:
The typical duties include:
Knowledge, Skills, and Abilities:
Additional Information/Requirements
Benefits of Working for the State of Florida:
Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:
For a more complete list of benefits, visit www.mybenefits.myflorida.com.
About Department of Children and Families:
Mission: The mission of the Department of Children and Families is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.
With 12,000 employees across the state DCF promotes opportunities and training for all. Our jobs are among the most challenging, complex, and difficult in State government. They are also among the most rewarding.
To learn more please visit https://www.myflfamilies.com/.
Your People First Candidate Profile (application) must be completed in its entirety.
EMPLOYMENT DISCLOSURES
If you experience problems applying online, please call the People First Service Center at (877) 562-7287.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.
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