Call Center Specialist Temp Call Center Specialist Temp

Overview

Are you looking for a position that is hybrid-remote and part-time? We are seeking a highly motivated, innovative, enthusiastic and inclusive staff member to join our Children, Youth and Family (CYF) Division as a Call Center Intake Specialist!

Intake Specialists work in a fast-paced, supportive, and positive environment providing phone intake for initial referrals for child protection and adult protection. This position primarily answers community member questions and takes referrals over then phone, and then works within different computer systems to process the information gathered from phone calls. In addition, temporary Intake Specialists may be asked to help with tasks within the department, including transportation for children who have scheduled visitation. 

This is a temporary position that is anticipated to work 10 to 20 hours per week depending on coverage needed. Shift coverage can vary between the hours of 7am to 7:30pm, Monday through Friday. 

At Larimer County Department of Human Services, we strive to be responsive and provide timely resources in partnership with our community so individuals and families are healthy, supported, and safe. Join our team, apply today!

Responsibilities

Specifically this position:

• Conducts phone interviews and documents child protection and adult protection referrals.
• Monitors and manages a group email to ensure task follow up.
• Provides crisis management to clients and community members.
• Acts as and provides resources to clients and community members.
• Manages walk-ins from both clients and community members.
• Assesses runaways and juveniles who have been picked up or arrested within Larimer County.
• Communicates to team members and supervisors regarding shift changeover processes
• Picks up full-time workers’ shifts on both scheduled and emergent bases.

To view the full job description, visit: https://www.larimer.gov/hr/careers/job-descriptions#/app/detail/Intake_Specialist_TEMP 

We are looking for a candidate who will: 

• Have good interviewing skills and strong verbal and written communication skills.
• Demonstrate the ability to manage crisis situations.
• Have knowledge of different computer systems and community resources.
• Think critically through difficult situations.
• Use good time management and organization skills and be able to manage and prioritize tasks based on urgency.

Qualifications

All candidates will be screened for the following required minimum qualifications. Any candidate who does not meet all of the qualifications listed as required will be eliminated from the process.

• Two (2) years of experience in a directly related field or in the performance of similar duties and responsibilities required.
• High school diploma or GED required.
• Associate’s Degree, or equivalent education, from an accredited college or university preferred.
• Possession of, or ability to obtain, certification as a Notary Public required.

Benefits

For all temporary positions, sick leave and our Employee Assistance Program are available and other benefits may be available.

To view information on Larimer County’s Benefits, visit www.larimer.org/hr/benefits. 

Supplemental Information

This is a temporary position. It does not currently have a scheduled end date, but continuation of this position is budget dependent.

This is a hybrid position and will require at least one day per week in the office. You will be required to have adequate internet access and space for remote work. Larimer County provides an annual remote work stipend to assist with equipment and office supply needs for remote workspaces. In office work will be located at one of the following three locations: 1501 Blue Spruce Drive, Fort Collins, CO 2555 Midpoint Drive, Fort Collins, CO 200 Peridot Avenue, Loveland, CO.

You can’t be considered unless you apply! Underrepresented individuals may be less likely to apply for a job unless they believe they meet all requirements and can perform every job responsibility. We are most interested in finding the best candidate. We encourage you to think broadly about your background and skill set for the role and apply.

All new employees and rehires will be required to submit fingerprints for a CBI criminal background check (c.r.s. 26-6-104).

An offer of employment is contingent upon the successful completion of required pre-employment testing. Depending on the position, these checks may include, but are not limited to; reference checks, motor vehicle reports, employment verification, education verification, fingerprinting, criminal history information, physical, and a drug screening. As marijuana is an illegal substance under federal law, testing positive for marijuana (medical or otherwise) or any other substance for which the county tests, will result in the contingent offer of employment being revoked. Successful completion of the drug screen is defined as obtaining a negative result.

All application components must be submitted by 11:59 PM MT on the closing date listed.

Larimer County is an Equal Opportunity Employer and prohibits discrimination and harassment in all employment practices on the basis of race, color, religion, sex (including pregnancy, gender identity or expression, and sexual orientation), national origin, marital status, disability, genetic information, age, military status, or any other characteristic protected by law or regulation.

For all temporary positions, sick leave and our Employee Assistance Program are available and other benefits may be available.

Larimer County offers the following for all Regular/Limited Term positions:

• Medical, Dental, and Vision Benefits.
• Flexible Spending Accounts / Health Savings Account
• Short and Long Term Disability.
• Employee Assistance Program
• Basic Life/Accidental Death & Dismemberment 
• Accident Insurance
• Critical Illness Insurance
• Retirement Plan 401(a) with employer match.
• 457(b) Deferred Compensation.
• Paid time off including vacation, sick and holidays. 

Click here to view information on Larimer County’s Benefits. 

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