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Duties to include but not limited to the following:
needs assessments, performance reviews, and capacity planning. Establishing technical
specifications, productivity, quality, and customer-service standards; contributing information and
analysis to organizational strategic plans and reviews.
resolving problems; preparing and completing action plans; completing system audits and analyses;
managing system and process improvement and quality assurance programs.
knowledge of immigration enforcement/detention to assessing caller concerns.
persons in immigration proceedings received when necessary.
requests; exploring opportunities to add value to job accomplishments.
affecting call responses and the ECCO as a whole.
operations.
stakeholders if needed during any surge in incoming call volume.
new programs or lines of business.
or an associate degree with eight years of related experience; or 10 years of related experience with
no degree.
searching automated systems for data. Prior law enforcement or immigration related experience is
preferred.
Interagency Language Roundtable Scale or its equivalent) Spanish and English required. Detailed
information regarding the Interagency Language Roundtable Scale Descriptions can be found at the
following website: https://www.govtilr.org/Skills/ILRscale2.htm
effectively communicate with personnel of various backgrounds.
Americans with Disabilities Act (ADA): XLA is committed to the full inclusion of all qualified individuals. As part of this commitment, XLA will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage qualified individuals with disabilities to apply. If a reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at 703-584-8317 or via email at humanresources@xla.com. For persons who are deaf, hard of hearing, deafblind, or deaf-disabled, XLA will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes.
If you require accommodation or assistance to complete the online application process, please contact Stephanie Iwasiw, 703-584-8317 or siwasiw@xla.com. When you contact Ms. Iwasiw, please identify the type of accommodation or assistance you are requesting. We will assist you promptly.
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