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Call Center Supervisor – South Weymouth – (3294514)
About Us
Brigham Health Harbor Medical Associates is a large multispecialty Ambulatory Practice with multiple locations across the South Shore. We believe that patient care comes first! Our team of physicians, nurse practitioners, physician assistants, nurses and support staff recognize the importance of prompt, expert and compassionate care for patients whose needs span general health maintenance to treatment for complex medical problems. Our physicians, who are on the staff at South Shore Hospital as well as Brigham and Women’s Hospital, provide advanced care for patients with a broad range of medical conditions.
Role Overview
Under the general direction of the Regional Executive Director of Practice Operations, the Call Center Supervisor is responsible for the daily oversight of the Stetson Call Center and its staff. This includes hiring, maintaining schedules, forecasting workloads, monitoring incoming volume, abandonment rates, telephone change requests in relation to the Stetson Call Center. The Call Center Supervisor will be responsible for supervising, mentoring, and coaching all the Stetson Call Center staff.
Qualifications
Education:
Experience:
Skills:
This position operates as a team member along with other clinical and administrative staff. Support and assistance is provided by all team members as well as corporate staff, as needed.
EEO Statement Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
: MA-South Weymouth-BPO South Weymouth
:
BPO South Weymouth
541 Main Street
South Weymouth 02190
: Professional/Managerial
: Brigham & Women’s Physicians Organization(BWPO)
: Full-time
Standard Hours: 40
: Day Job
: Regular
Recruiting Department: BPO Harbor Medical Associates
: Jul 1, 2024
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