CALL CENTER TEAM LEAD

Spherion Staffing is seeking a dynamic and experienced Call Center Supervisor to join our client’s team. If you have a minimum of 3 years of experience in a call center supervisory role, we want to hear from you!

Responsibilities:

Supervise and lead a team of call center agents, ensuring they meet performance goals and provide high-quality customer service.

Monitor and evaluate the performance of call center staff, providing coaching, feedback, and training as needed.

Develop and implement strategies to improve team performance, efficiency, and customer satisfaction.

Handle escalated customer inquiries and resolve issues promptly and professionally.

Prepare and analyze performance reports, identifying trends and areas for improvement.

Assist in the recruitment, onboarding, and training of new call center agents.

Ensure compliance with company policies, procedures, and industry regulations.

Foster a positive and collaborative work environment, promoting teamwork and employee engagement.

Collaborate with other departments to ensure seamless operations and customer experience.

Working hours: 8:00 AM – 5:00 PM (Various Shifts Available)

Skills:

4+ years of experience.

Education:

Associate

Experience:

1-4 years

Qualifications:

Minimum of 3 years of experience in a call center supervisory role.

Proven ability to lead, motivate, and manage a team effectively.

Excellent communication and interpersonal skills.

Strong problem-solving and conflict resolution abilities.

Proficiency in call center software and CRM systems.

Ability to analyze data and generate actionable insights.

Strong organizational and time-management skills.

Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

High school diploma or equivalent; additional education or certification in management or a related field is a plus.

Apply today! We look forward to reviewing your application!

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Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you’re looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

Pay offered to a successful candidate will be based on several factors including the candidate’s education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).

key responsibilities

Supervise and lead a team of call center agents, ensuring they meet performance goals and provide high-quality customer service.Monitor and evaluate the performance of call center staff, providing coaching, feedback, and training as needed.Develop and implement strategies to improve team performance, efficiency, and customer satisfaction.Handle escalated customer inquiries and resolve issues promptly and professionally.Prepare and analyze performance reports, identifying trends and areas for improvement.Assist in the recruitment, onboarding, and training of new call center agents.Ensure compliance with company policies, procedures, and industry regulations.Foster a positive and collaborative work environment, promoting teamwork and employee engagement.Collaborate with other departments to ensure seamless operations and customer experience.

experience

1-4 years

skills

4+ years of experience.

qualifications

Minimum of 3 years of experience in a call center supervisory role. Proven ability to lead, motivate, and manage a team effectively. Excellent communication and interpersonal skills. Strong problem-solving and conflict resolution abilities. Proficiency in call center software and CRM systems. Ability to analyze data and generate actionable insights. Strong organizational and time-management skills. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. High school diploma or equivalent; additional education or certification in management or a related field is a plus.

education

Associate

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