Call Center Team Lead

Salary: $45,000-55,000 annually

Location: Tulsa, OK (In Office Only)

Lead. Motivate. Make an Impact.

We’re looking for a hands-on Call Center Team Lead to lead a team of professionals who monitor and respond to real-time security events. This is your chance to take charge in a fast-paced, high-impact environment where your leadership directly influences safety, performance, and customer satisfaction.

As a supervisor, you’ll build a culture of excellence, ensuring your team responds quickly, follows established protocols, and delivers world-class service with accuracy and confidence. You’ll coach, train, and recognize top performers while managing daily operations that keep the center running at peak efficiency.

Available Shifts

We’re hiring for multiple shifts to support 24/7 operations:

• 1st Shift: 6:00am – 2:30pm (Currently Full)
• 2nd Shift: 2:00pm – 10:30pm
• Mid Shift: 7:00pm – 2:30am
• 3rd Shift: 10:00pm – 6:30am

Shift assignments are based on business needs, but we consider experience and availability when scheduling.

What You’ll Do

• Lead and support a team of monitoring specialists handling live security video alarms.
• Maintain team morale by recognizing outstanding performance and fostering accountability.
• Train, mentor, and develop team members for long-term success.
• Ensure adherence to company procedures and continuously improve operational standards.
• Analyze team performance, manage scheduling, and balance headcount with workflow.
• Communicate effectively across departments, including leadership, law enforcement, and customers.
• Take ownership of escalated issues to ensure fast and complete resolution.

What Makes This Role Different

This isn’t your typical call center job, it’s a leadership role in a mission-driven operation that keeps people and property safe. You’ll be empowered to make decisions, solve problems in real time, and see the direct results of your work every day.

What You Bring

• 1 year of experience in a supervisory or leadership role (call center or related field preferred).
• Experience in video monitoring, dispatch, or security operations is a plus.
• Strong communication, organization, and multitasking skills.
• Calm under pressure, detail-oriented, and committed to delivering exceptional service.
• Proficient with multiple computer systems and databases simultaneously.
• High school diploma or equivalent required; additional education or certifications a plus.

Why You’ll Love Working Here

• Strong Culture: Join a team consistently recognized as a “Best Place to Work.”
• Real Impact: Help safeguard communities while developing valuable leadership skills.
• Growth Opportunities: Be part of a company that’s expanding nationwide, offering clear paths for advancement.
• Supportive Leadership: Work with managers who invest in your success and celebrate your wins.

Ready to Lead With Purpose?

If you’re a motivated leader who thrives in a service-oriented environment, this is your opportunity to grow your career and make a difference.

Apply today and bring your leadership to a team that protects what matters most.

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Pro011 #LI-TD1

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