Campus Store Leader – Tivoli Auraria Store – Denver, CO

Position Overview
As a Campus Store Leader, you will support a Market Leader or Campus Store
Manager overseeing store operations. You will be responsible for driving
results through sales growth while delivering the highest level of brand and
operational excellence throughout the store by ensuring your team delivers an
engaging customer service experience.
You will cultivate an environment of mentorship and continuous development of
your team members while staying engaged in financial metrics and store
performance and support a Market Leader or Campus Store Manager with overall
store operations.
Consistently demonstrate Follett Values – One Team, Innovate &
Create, Put People First, Do What’s Right, Own the Results, Stand
for Inclusion. Demonstrate proficiency in Follett Strategic Core Competencies
– Thought, Results, People, and Self. You are required to maintain an
availability that meets business needs.
Responsibilities
Driving Results/Sales: Execute store plans and daily operations for both
traditional and rush (peak) periods consistent with company objectives. To
include:
* Execute sales promotions and special events (store, campus, community).
* Partner with store leadership to review store financials and recalibrate
goals to drive sales.
* Operate cash registers and store systems to accept payments, place
orders, and make changes adhering to safe cash handling procedures,
including balancing cash drawer, preparing bank deposits, and daily
opening and closing activities.
* Maintain appropriate inventory control in alignment with store operational
procedures.
* Keep all areas of the store environment neat, clean, and organized.
* Shipping/Receiving responsibilities.
* Set sales floor to meet visual merchandise standards for General
Merchandise and Course Materials.
* Ensure the security of company assets and the safety of team members and
customers, and adherence to company policies.
* May review and approve store markups, markdowns, and write-offs within
company guidelines.
* Responsible for executing in-store course materials activities in
collaboration with course materials leadership.
Talent Management: Supervise the work activities of team members (FT/PT
and temporary/seasonal) including:
* Train and coach team members on company and store standards.
* Ensure team members follow company and store policies, procedures, and
standards.
* Perform onboarding procedures for new hires.
* Schedule team members’ work hours within the store’s operating budget.
* Provide coverage for team members during breaks, lunch, vacation, or
peak seasonal periods.
Customer Service: Partner to create and maintain an engaging customer
service culture, focused on solutions-based selling and an exceptional
customer experience. To include:
* Greet customers and answers phones to provide information, direct
callers, and resolve escalated issues.
* Drive market growth initiatives such as POS email collection.
* Maintain service level agreements for OMS Orders.
* Review customer feedback as provided by Market Leader or Campus Store
Manager and proactively provide solutions to feedback.
Campus Relationships: Communicate and partner with the campus to include:
* Day-to-day communication of store operational activities.
* Facilitate campus events.
Other duties as assigned to support general store operations.
New York City Applicants: $18.00-$25.88/hr
State of California Applicants: $18.00-$25.88/hr
State of Colorado Applicants: $15.00-$21.56/hr
State of Montana Applicants: $15.00-$21.56/hr
State of Rhode Island Applicants: $15.00-$21.56/hr
State of Washington Applicants: $16.00-$23.00/hr

Equal opportunity employer. This company considers candidates regardless of
race, color, religion, sex, sexual orientation, gender identity,
national origin, disability, or veteran status.