Chubb Customer Center Senior Customer Service Representative

• Work with Aggregators and their Sub Agents to assist with their service needs.
• Assist with transactions such as endorsements and quote proposals.
• Manage and prioritize all account requests to meet demanding deadlines.
• Act as a resource to internal partners and peers.
• Understand business and marketing concepts as they relate to the Chubb Customer Center strategy.
• Demonstrate flexibility with work hours based on business needs.
• Effectively navigate multiple systems/applications to research, analyze and resolve requests or questions.
• Maintain performance and quality standards
• Assist with special requests as needed.
• Know and comply to corporate policies, regulatory standards (SOX), internal business processes (PCI) and procedures while processing work and meeting/exceeding service performance and quality standards.
• Complete tasks and other duties as assigned
• Skill sets required: Superior client service, organized desk management skills, professional written and verbal communication skills, time management skills, strong analytical and problem-solving skills
• Ability to maintain an exceptional phone presence even in difficult or complex situations
• Ability to manage multiple priorities in a fast-paced environment with a focus on quality results
• Ability to work independently while supporting the department’s goals
• Bring initiative, creativity and negotiation skills that positively impact business results through strategic thinking and innovative solutions
• Accepts accountability
• College degree preferred or relevant service experience

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.

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